Contact Center Manager Components - Nortel Contact Center Manager User Manual

August 2007

Contact Center Manager components

This section describes Contact Center Manager components.
The following illustration shows the relationship of the components required for
Contact Center Manager in a single-NIC environment.
In a greenfield environment, LinkPlexer can co-reside with a Contact Center
Manager Server.
Contact Center Manager telephony components
The telephony components include the CS 2x00/DMS switch, the Ethernet
Interface Unit (EIU), ICM, and the agent and supervisor phonesets.
Contact Center Manager Server components
The Contact Center Manager Server includes the following components:
Routed ELAN (Embedded Local Area Network) subnet—A dedicated
Ethernet TCP/IP LAN that connects Contact Center Manager Server and
other application servers with the CS 2x00/DMS switch. The ELAN subnet
connects to the Nortel server subnet through only one router.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
Getting started
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