Nortel Contact Center Manager User Manual page 93

August 2007
10 Type y and then press Enter.
Result: The LEN_OR_LTID prompt appears.
11 Type a valid value for LEN_OR_LTID.
Result: The OPTKEY prompt appears.
12 Type $ and then press Enter.
Result: The utility prompts you to save the new IVR Voice port settings.
Tip: Before you save the configuration, ensure that you perform the
following tasks:
Assign a valid DN to the IVR Voice port.
Secondary DN (only one)
3-Way Conference (3WC)
Line of Business (LOB)
COD (Cut off on Disconnect)
For more information about these and other available options, see the
SERVORD Reference Manual.
13 Type y, and then press Enter.
14 Repeat steps 2 through 13 for each phoneset you want to define.
To configure IVR Voice ports on the server
After you configure agent phonesets on the CS 2x00/DMS switch, you must
configure the IVR Voice ports in Contact Center Manager Administration. For
more information, see "Voice port configuration on the server" on page 133. The
IVR Voice ports configured on the CS 2x00/DMS switch must have matching
data configured in Contact Center Manager Administration. If, at any time, you
edit any of the data in Contact Center Manager Administration, you must
reconfigure the resource on the CS 2x00/DMS switch. To reconfigure an IVR
Voice ports, you must first deacquire the IVR Voice Port, edit the configuration
parameters, and then reacquire the IVR Voice port.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
CS 2x00/DMS switch subsystem configuration
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