Nortel Contact Center Manager User Manual page 59

August 2007
The following illustration shows the relationships between the parameters in
these tables.
Service
SCAISSRV
SUBSERV
CTXEVENT10$
ACDEVENT11$
.
.
.
Linkset name
SCAICOMS
LINKSET
BESTAIRTOR1
CUSTENG
CUSTNAME
BESTAIR
Customer group name
BGDATA
BGID
LOCAL 5 $ (CUSTGRP
Customer group ID
SCAIGRP
SCAIGNAM PASSWORD NETNODID
BESTLOGIN1 BESTPWD
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
SCAIPROF
PROFKEY
BESTAIRTOR1
(ROUTING15$)(TPCC15$)(RESOURCE11$)(TPAC13$)
(CALLINIT07$)(SCAI3WC15$)(SCAIMWTI13$)
(DNQUERY07$)(SCAICC09$)(TPQC11$)(ICCM13$)
SCAILNKS (IP address of the server)
TCP 50.100.77.65
CUSTNTWK
CUSTNAME NETNAME NETCGID
BESTAIR PUBLIC
OPTIONS
BESTAIR N 10 Y 0 0 ) $
50
CS 2x00/DMS switch subsystem configuration
PROFILE
11 (CTXEVENT13$) (ACDEVENT15$)
50$ (CLID OFFNET) (ECM) $
BGID OPTIONS
LOCAL 5 (LINKSET
Service
OPTIONS
Linkset
name
BESTAIRTOR1)
G101336
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