Nortel Contact Center Manager User Manual page 96

CS 2x00/DMS switch subsystem configuration
5 Type ACD, and then press Enter.
Result: The ACDGRP prompt appears.
6 To define an ACD-DN, at the DNTYPE prompt, type PRIM, and then press
Enter.
OR
To define a supplementary DN, at the DNTYPE prompt, type SUPP, and
then press Enter.
Result: The utility prompts you to save the new ACD-DN or supplementary
DN.
For more information about the prompts, see the Translations Guide.
7 Type y, and then press Enter.
8 Repeat steps 2 through 7 for each ACD-DN that you want to define.
9 Type quit, and then press Enter to exit from the table.
To configure DNIS Landing Pads on the CS 2x00/DMS switch
DNIS Landing Pads, from a CS 2x00/DMS switch perspective, are
supplementary DNs.
For DNIS Landing Pads, you must link the configured supplementary DNs to
the same CDN number.
You must configure supplementary DNs that are linked to a CDN as the DNIS
Network CDN in Contact Center Manager Administration. Only one DNIS
Network CDN for each Contact Center Manager Server node can exist.
The CDN used for this DNIS network CDN must have only supplementary DNs
that are to be used as DNIS Landing Pads linked to the CDN.
96
Standard 4.06
Contact Center Manager