Nortel Contact Center Manager User Manual page 200

Troubleshooting
The client cannot log on to Contact Center Manager Server
The client cannot log on to Contact Center Manager Server if the Contact Center
Manager Server components are down, if the customer LAN is not available, or
if the customer LAN is incorrectly configured. Ensure that the following
conditions are met:
The server components are up.
To check the status of the components, use the SMonW utility on Contact
Center Manager Server. If all components do not have the status UP, restart
the server.
The customer LAN or WAN is correctly installed and configured.
To check the LAN or WAN, use the ping utility. For more information
about this utility, see the Contact Center Manager Server Installation and
Maintenance Guide.
The ACD group to which the phoneset belongs has the AGTASSN option.
Phonesets have no dial tone
Phonesets have no dial tone if the phonesets are incorrectly configured on the
CS 2x00/DMS switch. Ensure that the phonesets are correctly configured in the
Service Orders (servord) utility. For information about the Service Orders utility,
see the SERVORD Reference Manual.
Contact Center Manager Server cannot acquire phonesets
Contact Center Manager Server cannot acquire phonesets if the phonesets are
incorrectly configured on the CS 2x00/DMS switch or on Contact Center
Manager Server, or if AGTASSN has no valid values.
Ensure that the following conditions are met:
The phoneset is configured with the Service Orders (servord utility) on the
CS 2x00/DMS switch. For information about the Service Orders utility, see
the SERVORD Reference Manual.
The phoneset is configured correctly on Contact Center Manager Server
with the agent's position number. For more information, see "Agent
phoneset configuration" on page 100 and "Supervisor phoneset
configuration" on page 104.
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Standard 4.06
Contact Center Manager