Nortel Contact Center Manager User Manual page 172

Voice-processing subsystem configuration
For more information about configuring the telephony protocol, see the
Installing MPS Software on the Windows Platform Manual.
MG 3200 Lineside T1 CAS Overview
In an MPS-CS 2100 configuration, the MG 3200 provides access to the Public
Switched Telephone Network (PSTN). The MG 3200 communicates using the
H.248 protocol and supports Integrated Service Digital Network (ISDN)
Primary Rate Interface (PRI). An MPS-CS 2100 configuration supports North
American T1 protocols only. It does not support European E1 protocols.
Therefore, this chapter applies to North American configurations only. The
following networking diagram shows a typical MPS-CS 2100 configuration.
CCMS 6.0
MPS IVR
This section describes how to configure the MG 3200 with the MPS using the
Lineside T1 CAS protocol.
MG 3200 Configuration Roadmap
To configure the MG 3200, perform the following procedures in the order given:
172
CCT 6.0
Nortel server subnet
T1
Voice
and ICM
MG 3200
ELAN
H.248
RTP
Control
CS 2100
Pure IP
WAN
Standard 4.06
Agent Desktop Display
IP Agents
Contact Center Manager