Verify Dnis Configurations - Nortel Contact Center Manager User Manual

August 2007

Verify DNIS configurations

Before Contact Center Manager Server can monitor dialed numbers (primary
and supplementary ACD-DNs), you must configure the dialed numbers on the
CS 2x00/DMS switch and define them as DNISs on the Contact Center Manager
Server. If you correctly configure DNISs, calls to DNISs receive the correct
treatment.
Before you begin
Before you perform this procedure, complete these tasks:
1. Define a CDN. Ensure that you correctly configure the CDN on both the
CS 2x00/DMS switch and Contact Center Manager Server.
2. Define one DNIS. Ensure that you correctly configure the DNIS on both
the CS 2x00/DMS switch and Contact Center Manager Server.
3. Define an agent. Ensure that you correctly configure the agent on both the
CS 2x00/DMS switch and Contact Center Manager Server.
4. Define a skillset in Contact Center Manager Administration. For
information about defining skillsets, see the Contact Center Manager
Administration online Help.
5. Assign the agent to the skillset in Contact Center Manager Administration.
For information about assigning agents to skillsets, see the Contact Center
Manager Administration online Help.
6. Create a Master script similar to the following sample, validate it, and
activate it. For information about creating a Master script, see the Contact
Center Manager Scripting Guide for Communication Server 2x00/DMS.
The following sample script uses the skillset skillset_A_sk and the DNIS
800-555-4567:
GIVE RINGBACK
WAIT 2
IF (DNIS = 8005554567) THEN
QUEUE TO SKILLSET skillset_A_sk
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
To verify the configuration
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