Nortel Contact Center Manager User Manual page 256

Glossary
NCC
See Network Control Center.
NCRTD
See Network Consolidated Real-Time Display.
Network Address Translation
The translation of an Internet Protocol (IP) address used within one network to
an IP address used within another network. One network is called the inside
network and the other is called the outside network.
network call
A call that originates at another site in the network. See also local call.
Network Consolidated Real-Time Display
A real-time display containing data from more than one Contact Center Manager
Server. This data is consolidated by Contact Center Manager Administration.
Network Control Center
The server on a Contact Center Manager system where Network Skill-Based
Routing is configured and where communication between servers is managed.
network interface card
An expansion board that enables a PC to connect to a local area network (LAN).
network script
The script executed to handle error conditions for Contact Center Manager
Server calls forwarded from one site to another for customers using NSBR. The
network script is a system-defined script provided with Contact Center Manager,
but it can be customized by an authorized user. It cannot be deactivated or
deleted. See also Master script, primary script, script, secondary script.
Network Skill-Based Routing
An optional feature with Contact Center Manager Server that provides skill-
based routing to multiple networked sites.
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Standard 4.06
Contact Center Manager