Nortel Contact Center Manager User Manual page 166
Switch guide for communication server 2x00/dms
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Also See for Contact Center Manager:
- Installation and maintenance manual (1618 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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To verify the configuration
Verifying DNIS Landing Pad configuration
1
Log on to Contact Center Manager Administration.
2
From the launchpad, select Configuration.
Result: The Configuration window appears.
3
From the system tree, select the server on which you want to verify the
DNIS Landing Pad.
4
Select the CDNs (Route Points) folder.
Result: The CDNs (Route Points) window appears.
5
Select the Acquired? check box for the DNIS Network CDN.
Result: The DNIS Network CDN status changes to Acquire Pending and
then to Acquired.
6
Select the DNISs folder.
Result: The DNISs window appears.
7
Select the Landing Pads tab.
Result: The Landing Pads page appears.
8
Verify that a DNIS Landing Pad exists on this page.
9
On the target node, log on the agent to a phoneset.
10
On the source node, make a call to the configured CDN.
Result: The call is routed to the agent on the target node.
166
Standard 4.06
Contact Center Manager
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