Nortel Contact Center Manager User Manual page 271

August 2007
voice port
A connection from a telephony port on the switch to a port on the IVR system.
VPN
See Virtual Private Network.
VXML
See Voice Extensible Markup Language.
W
WAN
See wide area network.
Web-on-hold
A set of URLs that a customer sees after requesting a text chat session, and
before the agent connects to the Web communications contact.
wide area network
A computer network that spans a relatively large geographical area. Typically, a
WAN consists of two or more local area networks (LANs). The largest WAN in
existence is the Internet.
workload scenarios
Sets of configuration values defined for typical patterns of system operations.
Five typical workload scenarios (entry, small, medium, large, and upper end) are
used in the Capacity Assessment Tool for capacity analysis for Contact Center
Manager.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
Glossary
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