Nortel Contact Center Manager User Manual page 165

August 2007
The following sample script uses the network skillset network_sales and the
CDN 972-686-1210:
GIVE RINGBACK
WAIT 2
IF (CDN = 9726861210) THEN
QUEUE TO NETWORK SKILLSET network_sales
WAIT 20
END IF
3. On the target node, perform the following steps:
Define a DNIS Network CDN. Ensure that you correctly configure the
DNIS Network CDN on the CS 2x00/DMS switch and in Contact
Center Manager Administration.
Define a DNIS Landing Pad. Ensure that you correctly configure the
DNIS Landing Pad on the CS 2x00/DMS switch and in Contact Center
Manager Administration.
Define an agent. Ensure that you correctly configure the agent on the
CS 2x00/DMS switch and in Contact Center Manager Administration.
4. On the Network Control Center, perform the following steps:
Define a network skillset in Contact Center Manager Administration.
For more information about defining skillsets, see the Contact Center
Manager Administration online Help.
Configure the routing table for the source node so that calls to the
network skillset search for agents at the target node. For more
information about configuring the routing table, see the Contact
Center – Manager Network Control Center Administrator's Guide.
5. On the target node, assign the agent to the network skillset that you
configured. For more information about assigning skillsets to agents, see
the Contact Center Manager Administration online Help.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
To verify the configuration
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