Nortel Contact Center Manager User Manual page 87

August 2007
The following table lists the fields in the ACDGRP table and whether the fields
apply to a CDN. You can datafill the fields that are not valid for a CDN ACD
group in the ACDGRP table, but you cannot use these fields.
Field name
CUSTGRP
ACDRNGTH
THROUTE
NSROUTE
PRIOPRO
DBG
MAXCQSIZ
MAXWAIT
ACDMIS
MSQS
DISTRING
OBSWTONE
FRCNGTSV
For a description of the table fields, see the DMS-100 Family Basic Translation
Tools Guide.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
CS 2x00/DMS switch subsystem configuration
Brief descriptions
(default value for CDN
ACDGRP)
Customer group identifier for
that CDN
TYPE IS
ACD_RING_THRESHOLD
{0 to 60}
any valid entry (for example,
OFRT 1)
any valid route (for example,
OFRT 1)
any valid route (for example,
OFRT 1)
0
N
0-511
CDN queue size
0
N
N
NONE
N
Validity for a
CDN
ACDGRP
Y
N
N
N
N
N
Y
N
Y
N
N
N
N
87