Nortel Contact Center Manager User Manual page 156

To verify the configuration
IF (CDN = 4165557891) THEN
QUEUE TO SKILLSET skillset_B_sk
WAIT 2
LOG "queued at CDN B"
QUIT
END IF
WAIT 5
LOG "did not arrive at either CDN"
QUIT
Verifying CDN (Route Point) configurations
1 Log on to Contact Center Manager Administration.
2 On the launchpad, click Configuration.
Result: The Configuration window appears.
3 In the system tree, double-click the server on which you want to verify the
CDN (Route Point).
4 Click the CDNs (Route Points) folder.
Result: The CDN window appears.
5 For the CDN, select the Acquired? check box.
Result: The CDN (Route Point) status changes to Acquire Pending and
then to Acquired.
6 Log on each agent to a phoneset.
7 Make a call to each CDN (Route Point).
Result: The call is routed to the correct agent.
156
Standard 4.06
Contact Center Manager