Dn Configuration - Nortel Contact Center Manager User Manual

CS 2x00/DMS switch subsystem configuration

DN configuration

In the DNROUTE table, you must configure each of the CDNs that Contact
Center Manager Server monitors. You must also configure any ACD-DNs and
supplementary DNs that you use.
If Contact Center Manager Server cannot handle calls, ACD-DNs provide a
backup call distribution system to route calls.
Supplementary DNs are usually used for 1-800 numbers.
Before you begin
Before you configure DNs, you must perform the following tasks:
Log on to the CS 2x00/DMS switch from a MAP terminal with a user ID
that has the privilege levels required to change the DNROUTE table.
Define the ACD group to which the DNs belong in the ACDGRP table (see
"ACD group configuration" on page 76).
Define the area code (Number Plan Area [NPA]) and exchange (office
code) in the TOFCNAME table (see the Translations Guide).
Configuring a CDN
1 Type table DNROUTE, and then press Enter.
Result: The > prompt appears.
2 Type add, and then press Enter.
Result: The AREA prompt appears.
3 Type the area code for the CDN, and then press Enter.
Result: The OFC prompt appears.
4 Type the office code for the CDN, and then press Enter.
Result: The STAT prompt appears.
94
Standard 4.06
Contact Center Manager