Nortel Contact Center Manager User Manual page 105

August 2007
Agent Status key (ASK)
For more information about these and other available options, see the
SERVORD Reference Manual.
Result: The utility prompts you to save the new phoneset.
5 Type y, and then press Enter.
6 Repeat steps 1 through 5 for each supervisor phoneset you want to define.
7 Type quit, and then press Enter to exit from the table.
Supervisor phoneset configuration on the server
After you configure supervisor phonesets on the CS 2x00/DMS switch, you
must configure the phonesets in Contact Center Manager Administration. For
more information, see the "Agent phoneset configuration on the server" on page
131.
For supervisor phonesets that you configure on the CS 2x00/DMS switch, you
must configure matching data in Contact Center Manager Administration. If you
edit the data in Contact Center Manager Administration, you must reconfigure
the resource on the CS 2x00/DMS switch.
To reconfigure a supervisor phoneset, you must first deacquire the phoneset, edit
the configuration parameters, and then reacquire the phoneset.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
CS 2x00/DMS switch subsystem configuration
105