New In This Release - Nortel Contact Center Manager User Manual

Getting started

New in this release

The following sections detail what is new in the Nortel Contact Center Contact
Center Manager Switch Guide for Communication Server 2x00/DMS (297-
2183-937) for release 4.06.
"Features" on page 10
"Other changes" on page 12
Features
See the following sections for information about feature changes:
"Universal Networking" on page 10
"Give IVR" on page 11
"Five-digit agent IDs" on page 11
"Contact Center Manager Server configuration" on page 11
"Voice processing" on page 12
"Switch continuity test" on page 12
Universal Networking
Universal Network Skill-Based Routing (UNSBR) is a non-switch specific
networking capability introduced in Contact Center 6.0. Universal Networking
affects the following sections:
"Universal Networking" on page 24
"Landing Pad configuration" on page 98
"Contact Center Manager Server logon parameters" on page 114
"Landing Pad configuration on the server" on page 123
"Verify CDN Landing Pad configurations" on page 161
"Verify DNIS Landing Pad and DNIS Network CDN configurations" on
page 164
10
Standard 4.06
Contact Center Manager