Nortel Contact Center Manager User Manual page 19

August 2007
The SCAI level is specified when the application (Contact Center Manager
Server or LinkPlexer) connects to the switch using the CompuCALL/ICM
message dv-appl-logon. Where LinkPlexer is used to connect to the switch,
ensure that all logon parameters of the applications that connect to LinkPlexer
match the logon parameters that LinkPlexer uses to connect to the switch.
ATTENTION
Contact Center Manager Server supports the DMS, SL-100, Communication
Server 2000, and Communication Server 2100 switches. Throughout this guide,
the term CS 2x00/DMS switch applies to all supported switch types.
If the link to the server goes down, ACD routing that is configured on the
CS 2x00/DMS switch provides a backup method for handling calls.
Compact Call Agent Card
The Compact Call Agent Card provides processing power for the
Communication Server 2100 compact configurations.
EIU
The Ethernet Interface Unit (EIU) is legacy equipment that you can use to
connect the CS 2x00/DMS switch to an Ethernet network for communication
with Contact Center Manager Server.
The rules for the EIU also apply to the Compact Call Agent Card.
ICM
ICM is an interface between Contact Center Manager Server and the CS 2x00/
DMS switch. The ICM receives information from the CS 2x00/DMS switch and
transmits it to Contact Center Manager Server. The ICM then receives
information from Contact Center Manager Server and transmits it to the
CS 2x00/DMS switch.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
Nortel recommends that you use SCAI17. Skillset displays are
not available on phones with previous versions of SCAI.
Getting started
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