Nortel Contact Center Manager User Manual page 69
Switch guide for communication server 2x00/dms
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Also See for Contact Center Manager:
- Installation and maintenance manual (1618 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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August 2007
9
To support third-party call control (for example, to place calls on hold, to
transfer calls, to retrieve calls, and to park calls), type TPCC11$, and then
press Enter.
10
To support status messages, type RESOURCE11$, and then press Enter.
11
To support agent logon and logoff and make ready and not ready, type
TPAC36$, and then press Enter.
12
To make a call through agent desktop, type CALLINIT07$, and then press
Enter.
13
To send status messages for phonesets that have three-way calling, type
SCAI3WC09$, and then press Enter.
14
To report the state of numbers that are associated with the linkset, type
DNQUERY07$, and then press Enter.
15
Type SCAICC08$, and then press Enter.
16
To support queue control for the CDN or the ACD group, type TPQC10$,
and then press Enter.
17
To support CDNs and call routing, type ICCM10$, and then press Enter.
18
Type $, and then press Enter. For information about the prompts, see the
Translations Guide.
Result: The utility prompts you to save the new configuration.
19
Type y, and then press Enter.
20
Type quit, and then press Enter to exit from the table.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
CS 2x00/DMS switch subsystem configuration
69
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