Nortel Contact Center Manager User Manual page 274

Index
verifying agents,
154
verifying CDNs,
155
verifying DNISs,
159
verifying ICM link,
verifying music and RAN routes,
verifying phonesets,
verifying server logon,
verifying supervisor,
verifying supervisor phonesets,
configuring
ACD,
77
ACD DN,
95
ACD groups,
76
ACD groups for ACD DNs,
ACD groups for agents,
ACD groups for CDN,
ACD subgroups,
90
agent logon IDs,
106
agent phoneset,
100
agent phoneset keys,
agent phonesets,
102
agent phonesets on the server,
agents on the server,
BGDATA,
62
Call Forcing,
135
CDNs,
94
CDNs in controlled mode,
CDNs in default mode,
CDNs on server,
97
CDNs on the server,
CUSTNTWK,
70
DNISs on server,
97
DNs,
94
IVR ACD-DNs on the server,
logon,
58
logon IDs,
106
phoneset keys, agent,
phoneset keys, supervisor,
phoneset, agent,
100
phoneset, agent on the server,
phoneset, supervisor,
phoneset, supervisor on the server,
RAN and music routes,
SCAICOMS,
61
SCAIGRP,
64
SCAIPROF,
68
274
149
157
152
149
154
153
77
77
83
100
,
103 131
107
86
86
119
129
100
104
,
102
103
104
105
75
SCAISSRV,
65
server,
73
server logon,
56
supervisor phoneset keys,
supervisor phonesets,
supervisor phonesets keys,
supervisor phonesets on the server,
supplementary DN,
switch, ,
53 167
switch resources,
72
TNs on the server,
Variable Wrap,
136
Contact Center - Manager logon parameters
Business Group,
115
DMS password,
115
MBG,
115
Network Node,
114
Service ID password,
service version,
116
Contact Center Manager Administration,
continuity test,
45
Controlled Directory Numbers,
controlled mode
configuring CDNs,
CUSTNTWK
configuring,
70
D
default mode
configuring CDNs,
Digitally Recorded Announcement Machine,
DMS password
Intelligent Call Manager security,
logon parameters,
DN, supplementary,
95
DNIS routing,
205
DNISs
configuring on server,
verifying configuration,
verifying configuration sample script,
DNs, configuring,
94
documents in Contact Center,
Standard 4.06
104
104
104
105
95
131
115
14
15
86
86
57
115
97
159
159
31
Contact Center Manager
,
20
39