Nortel Contact Center Manager User Manual page 277

August 2007
troubleshooting,
202
unable to acquire phonesets,
Service ID, logon parameters,
service version, logon parameters,
Skillset display,
204
SNPA,
140
software versions and SCAI releases,
subsystem link problem troubleshooting,
supervisor phoneset keys, configuring,
supervisor phonesets
configuring, ,
104 105
verifying configuration,
supervisors
emergency notification,
unable to log on,
203
supervisors, configuring phoneset on the server,
105
switch
configuring datafill and server,
configuring resources,
datafill and server configuration relationship
table,
113
supported switches,
troubleshooting,
199
switch continuity test
TCP/IP,
46
X.25,
46
switch features,
39
Variable Wrap,
44
T
table data
entering and editing,
printing,
60
technical support
how to get technical support,
third-party IVR systems
scripts and,
195
using with Give IVR,
third-party voice-processing systems,
TNs
acquiring,
131
configuring on the server,
TRAVER command,
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
202
115
116
18
199
104
153
203
113
72
14
60
34
195
195
131
140
treatment DNs
external IVR systems and,
scripts and,
144
third-party IVR systems and,
troubleshooting
agent Variable Wrap state,
agents or supervisors unable to log on,
calls not presented to agents,
client logon,
200
overview,
198
phoneset dial tone,
resource configuration,
server cannot acquire CDNs,
server cannot acquire phonesets,
server not monitoring activity on secondary
DN,
202
server not receiving switch information,
subsystem link problems,
supervisors emergency notification,
U
Universal Networking,
using
external IVR systems with Give IVR,
third-party IVR systems with Give IVR,
V
Variable Wrap
configuring,
136
feature,
44
state,
204
verifying
ACD,
151
ACD groups and subgroups,
agent phoneset configuration,
agents configuration,
CDNs configuration,
DNIS configuration,
DNISs sample script,
ICM link,
149
music and RAN route configuration,
music and RAN route sample script,
overview,
148
Index
195
195
204
203
204
200
202
202
202
199
203
24
195
151
152
154
155
159
159
157
157
199
195
277