Nortel Contact Center Manager User Manual page 102

CS 2x00/DMS switch subsystem configuration
Define the ACD subgroup to which the agent phoneset belongs in the
ACDSGRP table (see "ACD subgroup configuration" on page 90).
Configuring agent phonesets
1 Type table SERVORD, and then press Enter.
Result: The > prompt appears.
2 Type new $, and then press Enter.
Result: The DN prompt appears.
3 Type the DN for the In Calls key on the phoneset, and then press Enter.
Result: The LCC_ACC prompt appears.
4 Type the value of the set type (for example, m2616). The result that
appears varies depending on the type of set you use, and then press Enter.
Result: The GROUP prompt appears.
5 Type the name of the customer group to which you added the ECM option
in the CUSTNTWK table, and then press Enter.
Result: The SUBGRP prompt appears.
6 Type the name of the customer subgroup to which the agent phoneset
belongs (usually 0), and then press Enter.
Result: The NCOS prompt appears.
7 Type a valid value for NCOS, and then press Enter.
Result: The SNPA prompt appears.
8 Type a valid value for SNPA, and then press Enter.
Result: The KEY prompt appears.
9 Type a valid value for KEY, and then press Enter.
Result: The RINGING prompt appears.
10 Type y, and then press Enter.
Result: The LEN_OR_LTID prompt appears.
11 Type a valid value for LEN_OR_LTID, and then press Enter.
Result: The OPTKEY prompt appears.
102
Standard 4.06
Contact Center Manager