Configuring A Cdn Queue For Contact Center Manager (Ld 23) - Nortel CallPilot Supplementary Manual

56 CS 1000 configuration
Prompt Response
0 ACD xxxx 0 yyyy
1 SCN zzzz
2 msb
3 nrd
4 trn
5 AO3
AST 00 01
Configuring a CDN queue for Contact Center Manager (LD 23)
Perform the following procedure to configure a CDN queue.
Configuring a CDN queue for Contact Center Manager (LD 23)
Step
1
2
3
4
Table 34
LD 23 - Configuring a CDN queue for Contact Center Manager
Prompt Response
REQ NEW
TYPE CDN
xx
CUST
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
Copyright © 2006, Nortel Networks
.
Action
Connect to the Call Server.
Enter LD 23.
Enter the appropriate values as described in the following table.
For prompts not listed in the following table, press Enter to accept
the default.
To exit the overlay, enter **** and press Return.
Enterprise: Common
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
Descriptions
xxx = ACD DN
yyy = Agent Position DN
zzzz = Non ringing DN used to make
outbound calls
Make Set Busy (msb)
Not Ready (nrd)
Transfer (trn)
Three Party conference Key (AO3)
Associated Set Assignment (AST)
A maximum of two DN keys can be
controlled by the host computer. xx and
yy represent the first and second DN
key controlled by the host computer.
—End—
Descriptions
Add new data
Control DN queue
Customer number (0–99)
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