Nortel Contact Center Manager User Manual page 107

August 2007
7 Select the Variable Wrap feature and define TIMER (the length of the wrap
period in seconds).
If TIMER is set to a value greater than zero (0), when an active call is
released, the agent is not available to receive new calls for the length of
time specified.
If TIMER is set to the value zero (0), when the active call is released, the
agent immediately becomes available to receive new calls.
If you do not configure Variable Wrap on the CS 2x00/DMS switch, the
Release Guard feature is enabled. Release Guard prevents the
presentation of calls to the agent for 1 second after an active call is
released.
Result: The FORCING prompt appears.
8 Set FORCING to NONE.
Result: The utility prompts you to save the new agent logon ID.
9 Type y, and then press Enter.
10 Repeat steps 2 through 9 for each agent logon ID that you want to define.
11 Type quit, and then press Enter to exit from the table.
Agent configuration on the server
After you configure agent logon IDs on the CS 2x00/DMS switch, you must
configure the agents in Contact Center Manager Administration. For more
information, see the Contact Center Manager Administration online Help.
For agent phonesets that you configure on the CS 2x00/DMS switch, you must
configure matching data in Contact Center Manager Administration. If you edit
the data in Contact Center Manager Administration, you must reconfigure the
resource on the CS 2x00/DMS switch.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
CS 2x00/DMS switch subsystem configuration
107