Nortel Contact Center Manager User Manual page 97

August 2007
To configure CDNs on Contact Center Manager Server
The CDNs that you configure on the CS 2x00/DMS switch must have matching
data configured on Contact Center Manager Server. If you edit the data on
Contact Center Manager Server, you must reconfigure the resource on the
CS 2x00/DMS switch. For more information, see the Contact Center Manager
Administrator's Guide or the Contact Center Manager Administration online
Help.
To edit a CDN, you must first deacquire the CDN, edit the configuration
parameters, and then reacquire the CDN.
To configure DNISs on Contact Center Manager Server
For Contact Center Manager Server to report on calls to your primary and
supplementary ACD-DNs, you must configure the ACD-DNs as DNISs on the
server. For more information, see "DNIS configuration on the server" on page
121.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
CS 2x00/DMS switch subsystem configuration
97