Nortel Contact Center Manager User Manual page 89

August 2007
ACDGRP option
3OVNS
QTOMSB
Use the ACDRTE table to define the enhanced overflow routes that a group can
take. You can also define the audio treatments that ACD groups use. The routes
defined for an ACD group in the ACDRTE table do not apply for calls in the
CDN.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
CS 2x00/DMS switch subsystem configuration
Compatible with CDN (Y/N)
N
N
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