Nortel Contact Center Manager User Manual page 18

Getting started
Nortel server subnet—The LAN to which your corporate services and
resources connect. The Contact Center Manager Server connects to the
Nortel server subnet. Third-party applications that interact with the server
also connect to this LAN. The Nortel server subnet connects to the ELAN
subnet through only one router.
Network Interface Card (NIC)—In a single-NIC environment, ensure
that the ELAN subnet connects to the Nortel server subnet through one
router.
Contact Center Manager Administration
Contact Center Manager Administration includes the following components:
Contact Center Management
Access and Partition Management
Configuration
Scripting
Real-Time Reporting
Historical Reporting
Report Creation Wizard
Emergency Help
Audit Trail
For more information about the Contact Center Manager Administration
components, see "Contact Center Manager Administration" on page 21.
CS 2x00/DMS switch
The CS 2x00/DMS switch is the hardware and software component that
provides telephony services. The CS 2x00/DMS switch sends and receives calls
to and from Contact Center Manager Server. When a call arrives at the CS 2x00/
DMS switch, the switch notifies the server, which performs call processing and
routing.
To work with Contact Center Manager Server, the CS 2x00/DMS switch must
run at a minimum software version CCM10 and Switch Computer Application
Interface 12 (SCAI12) or later.
18
Standard 4.06
Contact Center Manager