Other Changes - Nortel Contact Center Manager User Manual

Getting started
Voice processing
Voice processing provides automatic interaction with a caller. Contact Center
Manager Server supports voice processing using script commands and front-end
Interactive Voice Response (IVR). Voice processing affects the following
sections:
"Voice processing" on page 169
"MPS-MG 3200 Configuration" on page 171
"Third-party voice-processing systems" on page 195
Switch continuity test
Information about configuring a switch continuity test was added. For more
information about configuring the continuity test, see "Continuity test" on page
45.

Other changes

See the following sections for information about changes that are not feature-
related.
"Music and RAN route configuration" on page 12
"Walkaway configuration" on page 12
"Sample datafill cross-reference guide" on page 12
"Contact Center 6.0 and compatibility with SCAI releases" on page 13
"Make Set Busy" on page 13
Music and RAN route configuration
The section "RAN and music route configuration" on page 75 was modified to
include additional configuration information.
Walkaway configuration
Walkaway is a feature available on the CS 2x00/DMS switch and is similar to
the not ready reason code available on Contact Center Manager Server. For more
information about configuring Walkaway, see "Walkaway feature" on page 77.
Sample datafill cross-reference guide
The section "Sample datafill cross-reference guide" on page 207 was added.
12
Standard 4.06
Contact Center Manager