Nortel Contact Center Manager User Manual page 250

Glossary
H
HDX
See Host Data Exchange.
Host Data Exchange
A rich scripting language provided with Contact Center Manager to control
treatment of calls.
HTTP
See Hypertext Transfer Protocol.
hundred call seconds
See centum call seconds.
Hypertext Transfer Protocol
The set of rules for transferring data on the World Wide Web.
I
ICM
See Intelligent Call Manager.
IGMP
See Internet Group Management Protocol.
Incalls key
The key on an agent phoneset to which incoming ACD and Contact Center
Manager calls are presented.
Integrated Services Digital Network
A set of standards for transmitting digital information over ordinary telephone
wire and other media.
Integration Package for Meridian Link
A feature that integrates an IVR system with a switch.
Intelligent Call Manager
A high capacity contact center TCP/IP interface to the switch that enables the
exchange of messages between the switch and a remote host computer.
250
Standard 4.06
Contact Center Manager