Nortel Contact Center Manager User Manual page 11

August 2007
Give IVR
Give IVR is a script command that is now supported on a CS 2x00/DMS switch.
To use Give IVR, you must configure resources in Contact Center Manager
Server. For information about the Give IVR script command, see the Nortel
Contact Center Manager Scripting Guide for Communication Server 1000/
Meridian 1 PBX or the Nortel Contact Center Manager Scripting Guide for
Communication Server 2x00/DMS. Give IVR affects the following sections:
"Give IVR" on page 25
"Give IVR configuration on the server" on page 139
"Voice processing" on page 169
"Third-party voice-processing systems" on page 195
Five-digit agent IDs
In Contact Center Manager Release 6.0, the maximum number of agent logon
IDs is now 30 000. Previously, the maximum number of logon IDs was 9999.
Five-digit agent IDs affects the following section:
"Five-digit agent IDs" on page 26
Contact Center Manager Server configuration
There are several resources that you must configure in Contact Center Manager
Server after you configure the resources on the CS 2x00/DMS switch. Contact
Center Manager Server configuration affects the following sections:
"CDN configuration on the server" on page 119
"DNIS configuration on the server" on page 121
"Landing Pad configuration on the server" on page 123
"IVR ACD-DN configuration on the server" on page 129
"Agent phoneset configuration on the server" on page 131
"Voice port configuration on the server" on page 133
"Call Forcing configuration on the server" on page 135
"Variable Wrap configuration on the server" on page 136
"Global settings configuration on the server" on page 137
"Give IVR configuration on the server" on page 139
"To define scripts" on page 144
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
Getting started
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