Nortel Contact Center Manager User Manual page 78

CS 2x00/DMS switch subsystem configuration
3 Type a name for the ACD group, and then press Enter.
Result: The CUSTGRP prompt appears.
4 Type a name for the customer group of the ACD-DN, and then press Enter.
Result: The ACDRNGTH prompt appears.
5 Type a valid value for the ACD ringing threshold, and then press Enter.
ATTENTION
Result: The TABNAME prompt appears.
6 Type the threshold route, and then press Enter.
Result: The INDEX prompt appears.
7 Type the threshold route index, and then press Enter.
Result: The TABNAME prompt appears.
8 Type the night-service route, and then press Enter.
Result: The INDEX prompt appears.
9 Type the night-service route index, and then press Enter.
Result: The PRIOPRO prompt appears.
10 Type the maximum time a call waits in queue for the priority promotion
timeout, and then press Enter.
Result: The DBG prompt appears.
11 Enter y for billing to start when an ACD agent answers a call. Enter n for
billing to start when a caller receives a recorded announcement.
12 Press Enter.
Result: The MAXCQSIZ prompt appears.
78
You must set this value to 6 seconds higher than the
return to queue value of the call presentation class in
Contact Center Manager Server. If the ACD ringing
threshold value too closely matches the return to queue
value of the call presentation class, when the ACD ringing
threshold is reached, the switch logs off the agent and
takes control of the call.
Standard 4.06
Contact Center Manager