Nortel Contact Center Manager User Manual page 80

CS 2x00/DMS switch subsystem configuration
21 To finish entering miscellaneous options, type $ and then press Enter.
Result: The MSQS prompt appears.
22 Type y to assign a multistage queue status to this ACD group. Otherwise,
type n.
23 Press Enter.
Result: The DISTRING prompt appears.
24 Type one of the following options:
NONE for no distinctive ringing
INBOUND for distinctive ringing on inbound calls
OUTBOUND for distinctive ringing on outbound calls
BOTH for distinctive ringing on both inbound calls and outbound calls
25 Press Enter.
Result: The OBSWTONE prompt appears.
26 Type y if an ACD agent receives a warning tone when a supervisor
activates observation. Otherwise, type n.
27 Press Enter.
Result: The FRCNGTSV prompt appears.
28 Type y to select the forced night-service (FRCNGTSV) option. Otherwise,
type n. Forced night service prevents calls from remaining in a queue when
night service is activated.
29 Press Enter.
Result: The IDSIZE prompt appears.
30 Type ID size, and then press Enter.
Result: The OPTION prompt appears.
31 Type AGTASSN, and then press Enter. AGTASSN is required for ICM.
Result: The OPTION prompt appears.
32 Type FORCING, and then press Enter. Forcing is an option that is not
datafilled unless you use it in the existing ACD groups.
Result: The TONE_DEST prompt appears.
The following tone destination options are available:
80
Standard 4.06
Contact Center Manager