Nortel Contact Center Manager User Manual page 51

August 2007
If your installation of Contact Center Manager Server includes a router system
and firewall, you must also perform these tasks:
Install the network cable from the EIU to the router and firewall.
Configure the CS 2x00/DMS-side router and firewall.
Install the network cable from the router to the Channel Service Unit (CSU)
or any other transport device.
Install the client CSU.
Configure the connection between the CS 2x00/DMS CSU and the client
CSU.
Configure the connection between the CS 2x00/DMS CSU and the client
router and firewall.
Configure the connection between the client router and firewall, and the
client applications (for example, IVR system, Windows 2003 Server, and
the Contact Center Manager Server).
Configure the client-side router and firewall.
Installing and configuring the EIU
To install and configure the EIU, you must perform these tasks on the CS 2x00/
DMS switch:
Install the EIU on the CS 2x00/DMS switch.
Confirm that the EIU is present and lists all entries as displayed in the
LIUINV table.
Configure an IP address for the CS 2x00/DMS switch in the IPNETWRK
table.
Configure IP addresses for the EIU in the IPHOST table.
Configure the EIU in the IPTHRON table.
For more information, see the Ethernet Interface Unit User Guide and the ICM
Router Guide.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
Configuration Overview
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