Nortel Contact Center Manager User Manual page 276

Index
M
mailboxes
passwords and,
137
MBG logon parameters,
Media Processing Server,
Meridian Mail
mailboxes,
137
MPS-MG 3200 Configuration,
music and RAN routes
verifying configuration,
verifying configuration sample script,
N
Network Node, logon parameters,
Night Service feature,
P
passwords
and Meridian Mail mailboxes,
phoneset keys
configuring for agent,
configuring for supervisor,
phonesets
ACD groups configuration,
adding as virtual agents,
adding as voice ports,
configuring for agent on the server,
configuring for agents,
configuring for supervisor,
configuring for supervisor on the server,
server cannot acquire,
troubleshooting,
200
verifying agent configuration,
verifying configuration,
verifying supervisor configuration,
predefined values, server configuration,
preinstallation checklist,
R
RAN route, configuring,
276
115
171
171
157
157
114
44
137
100
104
77
133
133
103
102
104
105
200
,
202
152
152
153
114
47
75
related documents,
31
remote host IP address, Intelligent Call Manager
security,
57
routes
scripts and,
145
S
sample script
DNIS,
159
music and RAN routes,
SCAI releases,
18
SCAICOMS
configuring,
61
updating table,
61
SCAIGRP
configuring,
64
updating table,
64
SCAIPROF
configuring,
68
updating table,
68
SCAISSRV
configuring,
65
scripts
and third-party IVR systems,
CDNs and,
144
external IVR systems and,
IVR ACD-DNs and,
routes and,
145
treatment DNs and,
voice processing and,
secondary DN monitoring problems,
server
checking configuration,
components,
20
configuration and switch datafill,
configuration and switch datafill relationship
table,
113
configuration overview,
configuring,
73
configuring CDNs,
configuring DNISs,
does not monitor activity on secondary DN,
202
predefined configuration values,
Standard 4.06
157
195
195
144
144
144
202
111
113
110
97
97
114
Contact Center Manager