Nortel Contact Center Manager User Manual page 255

August 2007
MIB
See Management Information Base.
MLS
See Meridian Link Services.
MM
See Meridian Mail.
MOSPF
See Multicasting Extensions to Open Shortest Path First.
MTBC
See mean time between calls.
Multicasting Extensions to Open Shortest Path First
An enhanced version of the Open Shortest Path First (OSPF) routing algorithm
that allows a router to forward multicast IP traffic within an autonomous OSPF
(v.2) system.
Multimedia database
A Caché database used to store customer information and contact details for
outbound, e-mail, and Web communication contacts.
MSL-100
Meridian Stored Logic 100 switch
music route
A resource installed on the switch that provides music to callers while they wait
for an agent.
N
NACD call
A call that arrives at the server from a network ACD-DN.
NAT
See Network Address Translation.
Contact Center Manager Switch Guide for Communication Server 2x00/DMS
Glossary
255