Handling Firmware Update Errors - Ricoh G-P3 Service Manual

6. Do SP5-846-052 (Restore All Addr Book).
7. Exit the SP mode, and then turn off the main power switch.
8. Remove the SD card from SD card slot 2.
9. Install the SD slot cover on SD card slot 2.
• The counter in the user code information is initialized after uploading.
• The information of an administrator and supervisor cannot be downloaded nor uploaded.
• If there is no data of address book information in the SD card, an error message is displayed.

Handling Firmware Update Errors

An error message shows in the first line if an error occurs during a download. The error code consists of
the letter "E" and a number ("E20", for example).
Error Message Table
Code
20 Cannot map logical address
21 Cannot access memory
22 Cannot decompress compressed data
Error occurred when ROM update
23
program started
24 SD card access error
No HDD available for stamp data
30
download
Data incorrect for continuous
31
download
Data incorrect after download
32
interrupted
Meaning Solution
Make sure the SD card is inserted correctly.
HDD connection incorrect or replace hard disks.
Incorrect ROM data on the SD card or data is
corrupted.
Controller program abnormal. If the second attempt
fails, replace controller board.
Make sure SD card inserted correctly, or use another
SD card.
HDD connection incorrect or replace hard disks.
Insert the SD card with the remaining data required
for the download, the re-start the procedure.
Execute the recovery procedure for the intended
module download, then repeat the installation
procedure.
Firmware Update
5
333