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Ricoh RN-MF2 Field Service Manual

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Model RN-MF2
Machine Codes: M118/M119
Field Service Manual
December, 2011

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Summary of Contents for Ricoh RN-MF2

  • Page 1 Model RN-MF2 Machine Codes: M118/M119 Field Service Manual December, 2011...

  • Page 3: Safety Notices

    Safety Notices Important Safety Notices Prevention of Physical Injury 1. Before disassembling or assembling parts of the machine and peripherals, make sure that the machine power cord is unplugged. 2. The wall outlet should be near the machine and easily accessible. 3.

  • Page 4: Handling Toner

    • The Controller board on the MF model contains a lithium battery. The danger of explosion exists if a battery of this type is incorrectly replaced. Replace only with the same or an equivalent type recommended by the manufacturer. Discard batteries in accordance with the manufacturer's instructions and local regulations Handling Toner •...
  • Page 5 • Use of controls, or adjustment, or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. • Turn off the main switch before attempting any of the procedures in the Laser Optics Housing Unit section.

  • Page 6: Symbols, Abbreviations And Trademarks

    Symbols, Abbreviations and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: See or Refer to Clip ring Screw Connector Clamp E-ring Short Edge Feed Long Edge Feed Trademarks ® ® ®...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS Safety Notices..............................1 Important Safety Notices..........................1 Prevention of Physical Injury.........................1 Health Safety Conditions........................1 Observance of Electrical Safety Standards..................1 Safety and Ecological Notes for Disposal...................1 Handling Toner............................2 Laser Safety..............................2 Symbols, Abbreviations and Trademarks......................4 Trademarks..............................4 1. Product Information Specifications..............................11 Machine Overview............................12 Component Layout............................12 Paper Path..............................13 Drive Layout..............................14...
  • Page 8 Front Cover..............................25 Left Cover..............................26 Rear Cover..............................29 Right Cover..............................30 Top Cover..............................31 When installing the top cover......................32 ADF..................................33 ADF Unit................................33 Original Tray..............................34 ADF Feed Unit..............................34 ADF Separation Pad............................35 ADF Front Cover ............................35 ADF Rear Cover............................36 ADF Top Cover............................36 ADF Motor..............................37 Original Set Sensor............................38 ADF Cover Open Sensor..........................39 ADF Feed Sensor............................40 ADF Drive Board............................41...
  • Page 9 Operation Panel............................58 Scanner Top Cover............................58 Scanner Carriage Unit..........................59 Exposure Lamp.............................61 When reinstalling the exposure lamp....................63 Lamp Stabilizer Board..........................63 Scanner Motor.............................64 Laser Unit................................66 Caution Decal Locations..........................66 Laser Unit..............................66 Polygon Mirror Motor..........................67 Paper Feed and Exit............................69 Paper Feed Roller............................69 After installing a new paper feed roller.....................69 Friction Pad..............................70 Paper End Sensor............................70 By-pass Feed Roller.............................70...
  • Page 10 After installing a new fusing unit......................84 Thermostat..............................85 Thermistor..............................85 Fusing Lamp..............................86 When reinstall the fusing lamp......................87 Hot Roller..............................88 Pressure Roller..............................88 Hot Roller Stripper Pawls..........................89 Motors................................90 Main Motor..............................90 Duplex Motor (For M119)..........................90 Electrical Components.............................92 Layout of PC Boards............................92 USB Host Board..........................92 ECB (Engine Controller Board)......................93 EEPROM..............................94 Controller Board..........................95 FCU..............................95...
  • Page 11 Going into the Next Level/ Returning to the Previous Level............105 Exiting the Maintenance Mode Menu....................105 Menu List............................105 Fax Service Test Menu..........................121 Entering the Fax Service Test Menu....................121 Selecting an Item..........................121 Going into the Next Level/ Returning to the Previous Level............121 Exiting the Maintenance Mode Menu....................122 Menu List............................122 Configuration and Maintenance Page .......................124...
  • Page 12 SC 6xx (Communication and Other Error)..................141 Controller SC.............................142 SC 8xx...............................142 Image Problems.............................143 Overview..............................143 Test Page Printing............................143 Test Page Print Procedure.........................143 Test Pattern Printing............................144 Test Pattern Print Procedure......................144 Dark lines in halftone areas at 75mm Intervals..................145 Jam..................................146 Jam Sensor Layout.............................146 Paper Jam............................146 Original Jam (AFD)...........................147 Original Jam (ARFD)........................147 Jam Message List............................148...

  • Page 13: Product Information

    1. Product Information Specifications See "Appendices" for the following information: • "General Specifications" • "Printer" • "Copier" • "Scanner" • "Fax" • "Supported Paper Sizes"...

  • Page 14: Machine Overview

    1. Product Information Machine Overview Component Layout Laser unit Friction pad Quenching lamp Transfer roller Cartridge (AIO-type) Paper Tray Development roller Fusing Unit Registration roller Pressure Roller By-pass feed roller Paper exit roller By-pass feed tray Hot Roller Paper feed roller Drum...

  • Page 15: Paper Path

    Machine Overview Paper Path [A] Duplex section (For M119) [B] Standard paper tray unit [C] Optional paper tray unit...

  • Page 16: Drive Layout

    1. Product Information Drive Layout 1. Duplex Motor 4. Replay Clutch 2. Main Motor 5. Paper Feed Clutch 3. Registration Clutch...

  • Page 17: Machine Configuration

    Machine Configuration Machine Configuration Optional Optional Models Duplex Unit Tray PCL, PS USB Host Memory (M355) RN-MF2a 250x1 (M118) RN-MF2b Auto 250x1 (M119) NA: Not Available...
  • Page 18 1. Product Information...

  • Page 19: Installation

    2. Installation Installation Requirements Environment 1. Temperature Rage: 10°C to 32°C (50°F to 89.6°F) 2. Humidity Range: 15% to 80% RH 3. Ambient Illumination: Less than 2,000 lux (do not expose to direct sunlight) 4. Ventilation: 3 times/hr/person 5. Do not put the machine in areas with sudden temperature changes. This includes: •...

  • Page 20: Machine Level

    2. Installation Machine Level Front to back: Within 5 mm (0.2") of level Right to left: Within 5 mm (0.2") of level Machine Space Requirement Put the machine near a power source with these clearances: A: Over 10 cm (4") B: Over 20 cm (7.9") C: Over 20 cm (7.9") D: Over 70 cm (27.6")

  • Page 21: Installation Procedure

    Installation Requirements Permitted voltage fluctuation: 10% Do not set anything on the power cord. Installation Procedure Refer to the "User Guide".
  • Page 22 2. Installation...

  • Page 23: Preventive Maintenance

    3. Preventive Maintenance PM Intervals PM Parts There are no PM parts in this machine. • Other than the three Yield Parts listed below, there are essentially no PM parts required for this product. • These three items will need to be replaced in cases where their yield is near, however, given the ACV (Average Copy Volume) for this product, these "yield parts* "...

  • Page 24: Counter Reset

    3. Preventive Maintenance Web Image Monitor • The machine displays "Fuser life end notice", "Transfer roller life end notice" or "Life End of Paper Feed Roller Unit" when one of these counters reaches each yield. Counter Reset The process below shows how to reset the yield counters. 1.

  • Page 25: Replacement And Adjustment

    4. Replacement and Adjustment Before You Start • If there are printer jobs in the machine, print out all jobs in the printer buffer. • Turn off the main power switch and unplug the machine before you do the procedures in this section.

  • Page 26: Special Tools

    4. Replacement and Adjustment Special Tools • PC: Windows XP/Vista/7, Windows Server 2003/2003 R2, 2008/2008 R2 • USB or network cable • A computer is necessary to update the firmware.

  • Page 27: Exterior Covers

    Exterior Covers Exterior Covers Front Cover 1. Pull out the standard paper tray [A]. 2. Remove two tabs [A]. 3. Pull out the bypass tray [B].

  • Page 28: Left Cover

    4. Replacement and Adjustment 4. Open the front cover [A]. • To open the front cover, push the cover release button [B] and (carefully) pull the cover forward and open (it hinges downward). 5. Push the right hinge [A] to release. 6.
  • Page 29 Exterior Covers 2. Remove two screws [A] on the front side of the left cover. 3. Pull the front upper part [A] of the left cover to release the hooks. • Located outside of the cover has marks indicating the position of the hook.
  • Page 30 4. Replacement and Adjustment 4. Pull the rear upper part [A] of the left cover to release the hooks. • Located outside of the cover has marks indicating the position of the hook. 1. Pull the front bottom part of the left cover [A] to release the hooks. •...

  • Page 31: Rear Cover

    Exterior Covers Rear Cover 1. Front cover ( p.25) 2. Left cover ( p.26) 3. Open the rear cover [A] 4. Slide the shaft [B] in the direction of the blue arrow, and remove the rear cover [A].

  • Page 32: Right Cover

    4. Replacement and Adjustment Right Cover 1. Front cover ( p.25) 2. Rear cover ( p.29) 3. Right cover [A] ( x 3) • Located outside of the cover has marks indicating the position of the hook. • There are many hooks and tabs inside the right cover. Before removing the right cover, see the images below.

  • Page 33: Top Cover

    Exterior Covers Top Cover 1. Front cover ( p.25) 2. Left cover ( p.26) 3. Rear cover ( p.29) 4. Scanner unit ( p.57)

  • Page 34: When Installing The Top Cover

    4. Replacement and Adjustment 5. Top cover [A] ( x 3, x 4) When installing the top cover • When re-installing the top cover, always verify that the two paperweights [A] are lifted. If they are not lifted to fit into the paper slot, the paperweights [A] could be damaged. •...

  • Page 35: Adf

    ADF Unit 1. Left cover ( p.26) 2. Disconnect the ADF harness [A] ( x 1, x 1) and ground-wire [B] ( x 1). 3. Open the ADF unit [A]...

  • Page 36: Original Tray

    4. Replacement and Adjustment 4. Release the three hooks of the right hinge [A] with a screw driver, as shown above. 5. Lift the ADF unit. Original Tray 1. Open the ADF cover [A]. 2. Original tray [B] (Two tabs) ADF Feed Unit 1.

  • Page 37: Adf Separation Pad

    2. Release the lock lever [A] 3. ADF feed unit [B] ADF Separation Pad 1. Open the ADF cover. 2. ADF feed unit ( ADF Feed Unit) 3. ADF separation pad [A] (hook x 2, spring x 1) ADF Front Cover 1.

  • Page 38: Adf Rear Cover

    4. Replacement and Adjustment 4. ADF front cover [A] ( x 1) ADF Rear Cover 1. ADF unit ( p.33) 2. Original Tray ( p.34) 3. ADF feed unit ( p.34) 4. ADF rear cover [A] ( x 2) ADF Top Cover 1.

  • Page 39: Adf Motor

    4. ADF top cover [A] (two tabs, two hooks) ADF Motor 1. ADF unit ( p.33) 2. Original Tray ( p.34) 3. ADF feed unit ( p.34) 4. ADF front cover ( p.35) 5. ADF rear cover ( p.36) 6. ADF drive unit [A] ( x 4, all...

  • Page 40: Original Set Sensor

    4. Replacement and Adjustment 7. ADF motor assembly [A] ( x 2) 8. ADF motor [A] ( x 2) Original Set Sensor 1. ADF unit ( p.33) 2. ADF feed unit ( p.34) 3. ADF motor assembly ( p.37 "ADF Motor")

  • Page 41: Adf Cover Open Sensor

    4. Feed roller holder [A] ( x 1) 5. Upper guide [B] ( x 2) 6. Original set sensor [A] (hooks) ADF Cover Open Sensor 1. Original Tray ( p.34) 2. ADF rear cover ( p.36)

  • Page 42: Adf Feed Sensor

    4. Replacement and Adjustment 3. ADF cover open sensor [A] ( x 1, x 1) ADF Feed Sensor 1. ADF unit ( p.33) 2. ADF feed unit ( p.34) 3. Sensor cover [A] ( x 2)

  • Page 43: Adf Drive Board

    4. ADF feed sensor [A] (hooks, x 1) ADF Drive Board 1. Original Tray ( p.34) 2. ADF rear cover ( p.36) 3. ADF drive board [A] (no screws, all plugs ( )s and hooks)

  • Page 44: Ardf

    4. Replacement and Adjustment ARDF ARDF Unit 1. Left cover ( p.26) 2. Disconnect the harness [A] ( x 1, x 1) and ground wire [B] ( x 1) 3. Open the ARDF unit [A].

  • Page 45: Original Tray

    ARDF 4. Release the three hooks of the right hinge [A]. 5. Lift the ARDF unit. Original Tray 1. Open the original tray [A] and the ARDF top cover [B].

  • Page 46: Ardf Feed Unit

    4. Replacement and Adjustment 2. Original tray [A] from the left side (Two tabs). ARDF Feed Unit 1. Open the ARDF top cover. 2. Release the lock lever [A]. 3. ARDF feed unit [B] ARDF Separation Pad 1. Open the ARDF cover. 2.

  • Page 47: Ardf Front Cover

    ARDF 3. ARDF separation pad [A] (hook x 2, spring x 1) ARDF Front Cover 1. ARDF unit ( p.42) 2. Original Tray ( p.43) 3. ARDF feed unit ( p.44) 4. At the bottom of the ARDF unit [A] ( x 2).

  • Page 48: Ardf Rear Cover

    4. Replacement and Adjustment 5. ARDF front cover [A]. ARDF Rear Cover 1. ARDF unit ( p.42) 2. Original Tray ( p.43) 3. ARDF feed unit ( p.44) 4. At the bottom of the ARDF unit [A] ( x 6).

  • Page 49: Ardf Top Cover

    ARDF 5. At the bottom of the ARDF unit [A] ( x 1). 6. ARDF rear cover [A]. ARDF Top Cover 1. ARDF unit ( p.42) 2. ARDF front cover ( p.45) 3. ARDF rear cover ( p.46)

  • Page 50: Ardf Motor

    4. Replacement and Adjustment 4. ARDF top cover [A] from the left side (two tabs, two hooks) ARDF Motor 1. ARDF unit ( p.42) 2. ARDF front cover ( p.45) 3. ARDF rear cover ( p.46)
  • Page 51 ARDF 4. ARDF drive unit [A] ( x 4, all 5. ARDF motor [A] ( x 2)

  • Page 52: Ardf Cover Open Sensor

    4. Replacement and Adjustment ARDF Cover Open Sensor 1. ARDF rear cover ( p.46) 2. ARDF drive unit ( p.48 "ARDF Motor") 3. Motor plate assembly [A] ( x 4, all 4. ARDF cover open sensor [A] ( x 1)

  • Page 53: Original Set Sensor/Original Reverse Sensor

    ARDF Original Set Sensor/Original Reverse Sensor 1. ARDF drive unit ( p.48 "ARDF Motor") 2. ARDF motor plate assembly ( p.50) 3. Guide (paper lower) [A] ( x 2) 4. Guide (middle add) [A] ( x 6)
  • Page 54 4. Replacement and Adjustment 5. ARDF transport roller [A] (Bush POM x 2, Gear POM x 1). 6. Pushing ground [A] (hook x 3) and the springs.
  • Page 55 ARDF 7. Document eject roller [A] ( x 1). 8. Guide (middle) [A].

  • Page 56: Ardf Feed Sensor

    4. Replacement and Adjustment 9. Sensor guide [A]. 10. Original set sensor [A] ( x 1) and original reverse sensor [B] ( x 1) ARDF Feed Sensor 1. ARDF drive unit ( p.48 "ARDF Motor")

  • Page 57: Ardf Drive Board

    ARDF 2. Sensor cover [A] ( x 2) 3. ARDF feed sensor [A] (hooks, x 1) ARDF Drive Board 1. ARDF drive unit ( p.48 "ARDF Motor")
  • Page 58 4. Replacement and Adjustment 2. ARDF drive board[A] ( x 1, all s and hooks)

  • Page 59: Scanner Unit

    Scanner Unit Scanner Unit 1. Front cover ( p.25) 2. Left cover ( p.26) 3. Rear cover ( p.29) 4. Slide the scanner unit [A] in the direction of the blue arrow, and remove it ( x 4, ground cable x 2, flat cable x 1, x 3, x 3).

  • Page 60: Operation Panel

    4. Replacement and Adjustment 7. Scanner Unit [A] Operation Panel 1. Scanner unit ( p.57) 2. ADF unit or ARDF unit ( p.33 or p.42) 3. Turn the scanner unit over. 4. Operation panel [A] ( x 3, hooks) Scanner Top Cover 1.

  • Page 61: Scanner Carriage Unit

    Scanner Unit 3. Remove the six screws on the bottom of the scanner base [A]. 4. Scanner top cover [A] (hooks) Scanner Carriage Unit 1. Scanner unit ( p.57) 2. Scanner top cover ( p.58)
  • Page 62 4. Replacement and Adjustment 3. Slide the scanner carriage unit [A] to the right side. 4. Loosen the timing belt [A] as shown above, and remove it. 5. Remove the flat cable [A] from the scanner carriage unit.

  • Page 63: Exposure Lamp

    Scanner Unit 6. Bar holder [A] ( x 1) 7. Carriage bar [A] and scanner carriage unit [B] Exposure Lamp 1. Scanner carriage unit ( p.59)
  • Page 64 4. Replacement and Adjustment 2. Carriage top cover [A] ( x 2, x 1) 3. Exposure lamp [A] (hooks)

  • Page 65: When Reinstalling The Exposure Lamp

    Scanner Unit When reinstalling the exposure lamp Place the lamp cord wires as shown above. Otherwise, the top cover could pinch the lamp cords and damage them when reinstalling the top cover on the scanner carriage unit. Lamp Stabilizer Board 1.

  • Page 66: Scanner Motor

    4. Replacement and Adjustment 3. Lamp stabilizer [A] ( x 1) Scanner Motor 1. Scanner carriage unit ( p.59) 2. Scanner motor [A] ( x 3)
  • Page 67 Scanner Unit 3. Carriage rail [A] ( x 2) 4. Ground plate [B] (double-sided tape) 5. Conductance tape [C] 6. Scanner motor...

  • Page 68: Laser Unit

    4. Replacement and Adjustment Laser Unit • Turn off the main power switch and unplug the machine before attempting any of the procedures in this section. Laser beams can seriously damage your eyes. Caution Decal Locations Caution decal is attached as shown below. •...

  • Page 69: Polygon Mirror Motor

    Laser Unit 6. Laser unit [A] ( x 3, ground screw x 3, x 2) Polygon Mirror Motor • Turn off the main switch and unplug the machine before attempting any of the procedures in this section. Laser beams can seriously damage your eyes. 1.
  • Page 70 4. Replacement and Adjustment 3. Polygon mirror motor [A] ( x 4, x 1) • Never touch the surface of the mirror with bare hands.

  • Page 71: Paper Feed And Exit

    Paper Feed and Exit Paper Feed and Exit Paper Feed Roller 1. Pull out the standard paper tray. 2. Remove the AIO. 3. Set the machine with the rear side facing down, resting on the table. 4. Slide the paper feed shaft [A] to the left side ( x 2).

  • Page 72: Friction Pad

    4. Replacement and Adjustment 5. Exit the "Maintenance mode". Friction Pad 1. Remove the paper tray unit from the machine before removing the friction pad. 2. Friction pad [A] (2 hooks, 1 spring) When reinstalling the friction pad follow this order: 1.
  • Page 73 Paper Feed and Exit 3. Right cover ( p.30) 4. Pull out the paper tray. 5. By-pass lower guide plate [A] ( x 4, x 2) • Reinstall the by-pass lower guide plate [A] while pressing the spring [B]. • Be careful for the spring [B] and the ground plate [C] not to fall inside the machine during reinstallation.

  • Page 74: By-Pass Feed Roller Friction Pad

    4. Replacement and Adjustment 6. By-pass upper guide plate [A] (hooks) 7. By-pass solenoid cover, by-pass solenoid [B] ( x 1) 8. Gear [C] (hook) 9. Slide the by-pass feed roller shaft [A] to the left side, and remove it. 10.

  • Page 75: By-Pass Feed Sensor

    Paper Feed and Exit 2. By-pass feed roller friction pad [A] (hooks, spring x 1) By-pass Feed Sensor 1. Front cover ( p.25 2. Right cover ( p.29) 3. By-pass feed sensor [A] (hooks, x 1) Paper Feed Clutch 1. Top cover ( p.31) 2.
  • Page 76 4. Replacement and Adjustment 6. Release all harnesses [A] from the clamps. 7. Harness guide plate [B] ( x 2) 8. Drive unit [A] ( x 5, x 1, x 2, timing belt) 9. Paper feed clutch [A] ( x 1, x 1)

  • Page 77: Relay Clutch

    Paper Feed and Exit Relay Clutch 1. Drive unit ( p.73 "Paper Feed Clutch") 2. Relay clutch [A] ( x 1) Registration Clutch 1. Drive unit ( p.73 "Paper Feed Clutch") 2. Registration clutch [A] ( x 1) Toner End Sensor 1.

  • Page 78: Paper Exit Sensor

    4. Replacement and Adjustment 2. Reflective sensor with bracket [A] ( x 1) 3. Reflective sensor [B] Paper Exit Sensor 1. Rear cover ( p.29) 2. Paper exit sensor [A] ( x 1, hooks) Relay Sensor 1. Rear cover ( p.29)

  • Page 79: Inverter Sensor

    Paper Feed and Exit 2. Relay sensor [A] ( x 1, hooks) Inverter Sensor 1. Duplex transport guide ( p.96 "PSU") 2. Inverter sensor [A] ( x 1, hooks) Registration Roller and Sensor 1. Pull out the paper tray. 2. PSU ( p.96) 3.
  • Page 80 4. Replacement and Adjustment 6. Heat insulating plate [A] ( x 2) 7. Exit roller base [B] ( x 2) 8. Imaging unit base [A] ( x 4) 9. Remove the four screws in the right frame [A].
  • Page 81 Paper Feed and Exit 10. Remove the four screws in the left frame [A]. 11. Registration unit [A] 12. Upper guide plate [B] 13. Registration roller [A]...
  • Page 82 4. Replacement and Adjustment 14. Registration sensor [A]...

  • Page 83: Paper Transfer

    Paper Transfer Paper Transfer Transfer Roller 1. Front cover ( p.25) 2. Remove the AIO. 3. Remove the transfer roller [A] (Bushing x 1, spring x 2, gear x 1) as shown above. • Do not touch the transfer roller surface, when reinstalling the new transfer roller. After installing a new transfer roller 1.

  • Page 84: Fusing

    4. Replacement and Adjustment Fusing • Switch off the main power, unplug the machine from its power source, and allow the fusing unit to cool before removing it. Fusing Unit 1. Front cover ( p.25) 2. Left cover ( p.26) 3.
  • Page 85 Fusing 5. Disconnect the three harnesses ( x 2) 6. Pass the cable [A] through the hole [B] inside the machine. 7. Fusing unit [C] ( x 4) • Make sure that the two bushings [A] remain be setting.

  • Page 86: Reinstallation

    4. Replacement and Adjustment Reinstallation Pass the cable [A] of fusing unit through the hole [B] outside, after setting the fusing unit. After installing a new fusing unit 1. Enter the "Maintenance mode". 2. Select "Engine Maintenance", and then press "OK" key. 3.

  • Page 87: Thermostat

    Fusing 5. Exit the "Maintenance mode". Thermostat • Do not recycle a thermoswitch that is already opened. Safety is not guaranteed if you do this. 1. Fusing unit [A] ( x 3) 2. Fusing upper cover [A] ( x 4) 3.

  • Page 88: Fusing Lamp

    4. Replacement and Adjustment 2. Fusing front cover [A] ( x 2) 3. Thermistor [A] ( x 1) Fusing Lamp 1. Fusing unit ( p.82) 2. Fusing side covers [A] ( x 2 each)

  • Page 89: When Reinstall The Fusing Lamp

    Fusing 3. Ground-wires ( x 1 each) 4. Fusing lamp [A] When reinstall the fusing lamp The flat terminal [A] must be placed on the right side of the fusing unit (fusing cable side).

  • Page 90: Hot Roller

    4. Replacement and Adjustment Hot Roller 1. Fusing lamp ( p.86) 2. Brackets [A] ( x 2) 3. Hot roller [A] (C-ring x 2, gear x 1, bushing x 2) Pressure Roller 1. Hot roller ( p.88r)

  • Page 91: Hot Roller Stripper Pawls

    Fusing 2. Pressure roller [A] (Bearing x 2) Hot Roller Stripper Pawls 1. Fusing unit ( p.82) 2. Fusing upper cover ( p.85 "Thermostat") 3. Metal holders [A] (1 holder for each pawl: x 2 each) 4. Hot roller stripper pawls [A] (1 spring for each pawl)

  • Page 92: Motors

    4. Replacement and Adjustment Motors Main Motor 1. Front cover ( p.25) 2. Left cover ( p.26) 3. Main motor [B] ( x 4, x 1) Duplex Motor (For M119) 1. Front cover ( p.25) 2. Left cover ( p.26) 3.
  • Page 93 Motors 6. Duplex motor [A] ( x 2, x 1)

  • Page 94: Electrical Components

    4. Replacement and Adjustment Electrical Components Layout of PC Boards USB Board ECB (Engine Controller Board) Controller Board FCU (Fax Control Unit) - behind the main controller board USB Host Board 1. Front cove ( p.25) 2. Left cover ( p.26)

  • Page 95: Ecb (Engine Controller Board)

    Electrical Components 3. USB host board [A] ( x 2, x 1) ECB (Engine Controller Board) 1. Front cove ( p.25) 2. Left cover ( p.26) 3. ECB [A] ( x 4, all • Do not connect any connectors to CN181 when reinstalling the ECB [A]. CN181 is only used for factory.

  • Page 96: Eeprom

    4. Replacement and Adjustment 4. EEPROM (Electronically Erasable Programmable Read Only Memory) [A] When installing the new ECB (Engine Controller Board) 1. Remove the EEPROM from the old ECB. 2. Install it on the new ECB after replacing the ECB. 3.

  • Page 97: Controller Board

    Electrical Components • Do the following settings after installing a "new" EEPROM. -Input the PnP Name, Destination in Maintenance mode. -Adjust the Registration in Maintenance mode. -Input serial number on the serial number input display after installing the new EEPROM •...

  • Page 98: Psu

    4. Replacement and Adjustment 3. Controller board bracket [A] ( x 6) 4. FCU [A] ( x 4) 1. Pull out the standard paper tray. 2. Front cover ( p.25) 3. Left cover ( p.26) 4. Rear cover ( p.29) 5.
  • Page 99 Electrical Components 10. Drive unit ( p.73) 11. Disconnect three connectors in left frame ( x 1) 12. Bracket [A] ( x 2) 13. Main power switch bracket [A] in right frame ( x 2) 14. Remove the main power cord [B] as sown above ( x 2).
  • Page 100 4. Replacement and Adjustment 16. Rear low cover [A] ( x 3) 17. Release the lock [A], and then remove the entrance guide [B] ( x 1). 18. Fusing Unit( p.82) 19. For M119 only: Duplex transport guide [A] ( x 2)
  • Page 101 Electrical Components 20. For M119 only: Set the machine with the front side facing down, resting on the table. 21. For M119 only: Release the link [A] ( x 1) 22. For M119 only: Duplex cover [A] ( x 4, x 1, gear x 1) 23.

  • Page 102: Charge Terminal Case

    4. Replacement and Adjustment Charge Terminal Case 1. Right cover ( p.30) 2. Charge terminal case [A] with the harness ( x 2, x 1, hooks) 3. Remove the harness [A] ( x 4). 4. Remove the four springs and terminal pins [B]. 5.

  • Page 103: Others

    Others Others Cooling Fan 1. Right cover ( p.30) 2. Cooling fan [A] ( x 2, x 1) • Install the Cooling fan [A] with its decal facing the outside of the machine. Speaker 1. Left cover ( p.26) 2. Speaker [A] ( x 2, x 1, x 1)

  • Page 104: Quenching Lamp

    4. Replacement and Adjustment Quenching Lamp 1. Top Cover ( p.31) 2. Release two hooks of the quenching lamp with the case [A], and remove it. 3. Remove the quenching lamp [A] from the case (hook x 3).

  • Page 105: Image Adjustment

    Image Adjustment Image Adjustment Registration Adjustment User Adjustment The paper registration can also be adjusted with the user mode ("User Tools"). For details, see the "User Guide". Service Adjustment 1. Print the test page ( p.143). • Print out the test pattern before changing the paper registration setting. 2.
  • Page 106 4. Replacement and Adjustment 5. Press the "Up" or "Down" keys to set the registration value from -15 to +15 (that is, from -1.5 to +1.5 mm, in 0.1 mm increments). • Increase the value to shift the print area in the plus direction. •...

  • Page 107: System Maintenance Reference

    5. System Maintenance Reference Service Program Mode Overview This model has several service menus. Each service menu has several adjustment items. This section explains how to enter each service menu and what you can do in each service menu. Maintenance Mode Menu Selecting an Item To select an item, press the "Up"...
  • Page 108 5. System Maintenance Reference Display Info Displays the following counters of the printer engine. Printer Counter Black image (Total Page) Displays the sum total of scanner counters for each mode. Scanner Counter Counter Total Page/ Color Image/ Black Image/ ADF Used Displays the number of paper jams at each location.
  • Page 109 Service Program Mode Engine Maintenance Adjusts the horizontal registration for tray 1. If the machine settings are reset to the factory defaults, this value does not Horiz. Tray1 change. [-40 to 40 / 0 (Default) / 0.1 mm/step] Adjusts the vertical registration of plain paper for tray1. If the machine settings are reset to the factory defaults, this Vert.
  • Page 110 5. System Maintenance Reference Engine Maintenance Adjusts the horizontal registration for the bypass tray. If the machine settings are reset to the factory defaults, this value Horiz Bypass tray does not change. [-40 to 40 / 0 (Default) / 0.1 mm/step] Adjusts the vertical registration of plain paper for the bypass tray.
  • Page 111 Service Program Mode Engine Maintenance 00* – 7F Brand ID Displays the current brand ID number. Do not change this setting (Designed for Factory Use). Fuser SC Reset This button is for resetting an SC related with the fusing errors. Reset Transfer Clears the EM counter of the transfer roller.
  • Page 112 5. System Maintenance Reference Engine Maintenance Transfer Roller Remain Displays the total counter (Remain of Transfer Roller). Transfer Roller - Time Displays the EM counter (Transfer Roller: Time). Transfer Roller - Pages Displays the EM counter (Transfer Roller: pages). Paper Feed Roller Displays the total counter (Remain of Paper Feed Remain Roller).
  • Page 113 Service Program Mode Engine Maintenance Main Motor Output check (Main Motor) Middle Clutch Output check (Relay Clutch) Tray1 Clutch Output check (Paper Feed Clutch) Bypass solenoid Output check (Bypass solenoid) Regist Clutch Output check (Registration Clutch) Reserve Clutch Output check (Reserve Clutch) Output check Fan High Speed Output check (Fan High Speed)
  • Page 114 5. System Maintenance Reference Engine Maintenance Vert. Tray1 Plain Paper Adjusts the amount of paper buckle at the registration roller for each tray and paper type. Vert. Tray1 Thick Paper [-8 to 8 / 0 (Default) / 1 mm/step] Adjusts the amount of paper buckle at the registration roller for each tray and paper type.
  • Page 115 Service Program Mode Engine Maintenance Adjusts the fusing temperature for thin paper. Thin Paper [140 to 165 / 150 (Default) / 5°C/step] Adjusts the fusing temperature for envelope. Envelope [170 to 200 / 200 (Default) / 5°C/step] Fusing Unit Temperature Adjusts the fusing temperature for postcard.
  • Page 116 5. System Maintenance Reference Engine Maintenance Sets the machine operation at "waste toner full" of the refilled AIO. [On or Off (Default)] • With main motor rotation count feature, machine Waste toner Independent-Supply can be set to stop printing after print total exceeds disposal Toner a certain set value.
  • Page 117 Service Program Mode Scan Maintenance Adjusts the ADF Scan main-scan registration. ADF Main Reg. [-2.0 to 2.0 / 0 (Default)/ 0.1 %/step] Adjusts the ADF Scan sub-scan registration. ADF Sub Reg. [-2.0 to 2.0 / 0 (Default)/ 0.1 %/step] Registration Adjust Adjusts the Flatbed Scan main-scan registration.
  • Page 118 5. System Maintenance Reference Fax Maintenance This sets the number of training retries to be repeated before automatic fallback. Training Retries [1 Time/ 2 Times (Default)/ 3 Times/ 4 Times] Protocol Definition Sets the compression method for Tx/Rx. Encoding [MMR+MR+MH (Default)/ MR+MH/ MH] Timeout for response from the called station in automatic sending mode T0 Timer...
  • Page 119 Service Program Mode Fax Maintenance Determines the period when tones from the line are monitored. Tone Sound Monitoring [No Monitoring/ Up To Phase B (Default)/ All TX Phases] Pressing the Stop/Clear key can stop the current receiving operation. Received data is lost. Stop/Clear Key RX Settings [No Functional (Default)/ Functional]...
  • Page 120 5. System Maintenance Reference Fax Maintenance Sets the tone signal transmission time length Tone Signal Transmission T [100 ms (Default)] Sets the minimum pause during tone dialing Minimum Pause In Tone Dial [100 ms (Default)/ 150 ms/ 200 ms] Sets the attenuator for pseudo ringback tone to the Attenuator of line Pseudo Ring...
  • Page 121 Service Program Mode Fax Maintenance BT Setting [Off/ On] BT: Busy tone [300-550 Hz/ 300-650 Hz/ 325-525 Hz/ BT Frequency 340-550 Hz/ 350-500 Hz/ 350-550 Hz/ BT (Busy Tone) Detection 375-475 Hz/ 380-520 Hz] BT Level [-35 dB/ -36 dB/ -37 dB/ -38 dB/ -39 dB] BT Cadence [0.10/ 0.15/ 0.20/ 0.25/ 0.30/ 0.35/ 0.40/ 0.45/ 0.50/ 0.75]...
  • Page 122 5. System Maintenance Reference Fax Maintenance These selectors set the equalizer's training level to be applied if training fails due to poor line Equalizer connection. [Automatic (Default)/ 4 Points/ 16 Points] Resend when a communication error occurs. Redialing [Disabled (Default)/ Not Disabled] Sets the first transmission speed choice, before fallback.

  • Page 123: Fax Service Test Menu

    Service Program Mode Factory Default Return Does not execute anything. Returns to an upper level. Resets all the settings to factory default. Factory Default • Clears/ resets the contents of the controller Execute board memory (all data programmed by the user, log data) to factory default.

  • Page 124: Exiting The Maintenance Mode Menu

    5. System Maintenance Reference Exiting the Maintenance Mode Menu To exit the maintenance mode menu, press the "Clear/Stop" or " Escape " key until the "Ready" display appears. Menu List Fax Test On Hook Executes the on hook test. Off-Hook Test Off Hook Executes the off hook test CED Test...
  • Page 125 Service Program Mode Fax Test [V34] 33600 Bps Generates the [V34] 33600 bps signal. [V34] 28800 Bps Generates the [V34] 28800 bps signal. [V17] 14400 Bps Generates the [V17] 14400 bps signal. [V17] 12000 Bps Generates the [V17] 12000 bps signal. [V17] 9600 Bps Generates the [V17] 9600 bps signal.

  • Page 126: Configuration And Maintenance Page

    5. System Maintenance Reference Configuration and Maintenance Page Overview The configuration page and maintenance page have information about the machine's status. Print this sheet as shown below. Check the configuration page or maintenance page when doing machine maintenance. To Print the Configuration Page/ Maintenance Page 1.

  • Page 127: Total Counter

    Configuration and Maintenance Page • Fax Speed Dial Dest. List Prints a list of Speed Dial entries. - No Sort Prints the list with the entries sorted by Speed Dial registration number. - Sort By Name Prints the list with the entries sorted by name. •...

  • Page 128: Firmware Updating

    5. System Maintenance Reference Firmware Updating • Never turn the machine's main power off while the firmware is being updated, as this could damage the ECB or controller board. Checking the Machine Firmware Version To update the firmware for this machine, you need the most recent version of the firmware (firmware file downloadable from the Internet).
  • Page 129 Firmware Updating • Setting.ini (Parameter setting) • xxx.brn (Controller Firmware) 3. Make a folder on a local drive of your computer and save the files there. 4. Connect a computer and the machine through a network or directly by USB. 5.

  • Page 130: Updating The Engine Firmware

    5. System Maintenance Reference Updating the Engine Firmware Procedure When updating firmware, always disconnect any other cable(s) than the one being used for the update operation. (When updating firmware via USB cable, first disconnect any network and phone line cables, and when updating firmware via LAN cable, first disconnect any USB and phone line cables.) 1.

  • Page 131: Updating The Boot Loader Firmware

    Firmware Updating 7. Check the firmware update tool window for messages and the update’s current percentage of completion. • You will see the progress percentage appear while the update is in progress. • Do NOT turn the main power of the machine off during updating. 8.

  • Page 132: Fw Update Tool Messages

    5. System Maintenance Reference FW Update Tool Messages FW Update Tool Messages: Information Message for USB update Messages Comment Action Send F/W file to MFP successfully. Please reboot MFP after panel USB Upload : End of data shows reboot message. (Transmission Time: <30 sec) Check USB cable connection.
  • Page 133 Firmware Updating Messages Comment Action FW Update Done. *** Please F/W update is completed. Please reboot the Machine. reboot the Machine.*** Message for Network update Messages Comment Action Connecting… Connect to MFP. Please wait a moment. Update F/W successfully. Please reboot MFP after panel Net Upload : End of data shows reboot message.

  • Page 134: Fw Update Tool Messages: Error

    5. System Maintenance Reference Messages Comment Action Eng FW version: Update Eng Engine FW is transmitting Not available Firmware is Updating... AIO FW is updating Not available Eng Firmware is Updating... Engine FW is updating Not available FW Update Done. *** Please F/W update is completed.
  • Page 135 Firmware Updating Messages Comment Action Check the downloaded file is Downloaded file is broken! Do F/W checks the downloaded file. not broken. NOT use print, scan, fax and And get wrong checksum. So stop Do not use MFP functions copy function at the same time. to modify F/W.
  • Page 136 5. System Maintenance Reference...

  • Page 137: Troubleshooting

    6. Troubleshooting Service Call Conditions See "Appendices" for the "Error Messages". Summary This machine issues an SC (Service Call) code if an error occurs with the machine. The error code can be seen on the operation panel. Make sure that you understand the following points; 1.
  • Page 138 6. Troubleshooting Polygon motor off timeout error The polygon mirror motor does not leave the READY status within 20 sec. after the polygon mirror motor switched off. Polygon motor lock signal error The signal remains HIGH for 200 ms (or 4times in 50msec polling) while the polygon mirror motor is rotating.

  • Page 139: Sc 4Xx (Image Transfer And Transfer Error)

    Service Call Conditions SC 4xx (Image Transfer and Transfer Error) Bias leak An error signal is detected for 0.2 seconds when changing the development unit. • Defective transfer roller • Defective high voltage power pack 1. Turn the machine's main power off, and then on. SC 5xx (Motor and Fusing Error) Main motor error The machine does not detect a main motor lock signal within 2sec after the main motor...
  • Page 140 6. Troubleshooting Fuser thermistor error The thermistor output is less than 0°C for 5 seconds after the fusing lamp turns ON. • Disconnected or defective thermistor • Disconnected or defective fusing lamp 1. Check the harness connection of the thermistor. 2.
  • Page 141 Service Call Conditions High temperature error (Soft) • The detected temperature stays at 225°C for 1 second, and this consecutively occurs 10 times. • Defective ECB • Defective PSU 1. Replace the ECB 2. Replace the PSU • Execute "Fuser SC Reset" to recover the machine after completing the recovery procedure.
  • Page 142 6. Troubleshooting Fuser full heater error The fuser full heater remained ON at full capacity for more than 9 s after the fusing temperature attains reload temperature. • Deformed thermistor • Thermistor not in the correct position • Defective fusing lamp 1.

  • Page 143: Sc 6Xx (Communication And Other Error)

    Service Call Conditions Fuser 3times jam error The paper jam counter for the fusing unit reaches 3. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when this function is enabled with "Engine Maintenance" (default "OFF").

  • Page 144: Controller Sc

    6. Troubleshooting Controller SC SC 8xx Scan lock error By an unexpected reason, the controller error occurred. Turn the machine's main power off, and then on.

  • Page 145: Image Problems

    Image Problems Image Problems Overview Image problems may appear at regular intervals that depend on the circumference of certain components. The following diagram shows the possible symptoms (black or white dots at regular intervals). • Abnormal image at 29.8 mm intervals: Charge roller •...

  • Page 146: Test Pattern Printing

    6. Troubleshooting 4. Press the "Up" or "Down" keys to select "Test Page" and then press the "OK" key. 5. Press the left key "Yes" of the “Selection keys” to print the test page to preview the settings. • Test page sample Test Pattern Printing Follow the test pattern print procedure below to print a test pattern.

  • Page 147: Dark Lines In Halftone Areas At 75Mm Intervals

    Image Problems Dark lines in halftone areas at 75mm Intervals Using the machine in a room where humidity level is too low may cause dark lines in halftone areas at 75mm intervals. This is because low-humidity conditions tend to cause variations in light sensitivity across the surface of the drum.

  • Page 148: Jam

    6. Troubleshooting Jam Sensor Layout There are the sensors of the jam detection as shown below. Paper Jam 1. Registration Sensor 2. Tray2 Paper Feed Sensor 3. Inverter Sensor 4. Paper Exit Sensor 5. Relay Sensor...

  • Page 149: Original Jam (Afd)

    Original Jam (AFD) 1. ADF Feed Sensor 2. Original Set Sensor Original Jam (ARFD) Single page scan 1. ADF Feed Sensor 2. Original Set Sensor Second page scan...

  • Page 150: Jam Message List

    6. Troubleshooting 1. Original Reverse Sensor Jam Message List Here is a list of common jam messages, a description of the causes. See the drawing shown above to check the sensor location. Paper Jam Related to jam code Jam message Cause Sensor Paper does not reach...

  • Page 151: Original Jam

    Paper does not reach registration sensor (duplex feed Registration sensor [1] tray) Misfeed: Dup. Unit Remove Paper does not reach duplex Paper Relay sensor [5] entry sensor Paper does not reach duplex Inverter sensor [3] exit sensor Paper stayed on registration Registration sensor [1] sensor Internal Misfeed...

  • Page 152: Energy Save

    6. Troubleshooting Energy Save Energy Saver Modes Customers should use energy saver modes properly, to save energy and protect the environment. The backlight of the screen is turned off and "Energy Saver Mode1" appears on the screen, and then the fusing lamp is turned off and "Energy Saver Mode2"...

  • Page 153: Return To Stand-By Mode

    Energy Save Return to Stand-by Mode Energy Saver Mode 1 • Recovery time: 10 sec. Energy Saver Mode 2 • Recovery time: 20 sec. Recommendation We recommend that the default settings should be kept. • If the customer requests that these settings should be changed, please explain that their energy costs could increase, and that they should consider the effects on the environment of extra energy use.

  • Page 154: Paper Save

    6. Troubleshooting Paper Save Effectiveness of Duplex/Combine Function Duplexing and the combine functions reduce the amount of paper used. This means that less energy overall is used for paper production, which improves the environment. 1. Duplex: Reduce paper volume in half! 2.

  • Page 155: Total Counter

    Paper Save To check the paper consumption, look at the total counter and the duplex counter. The total counter counts all pages printed. • For one duplex page, the total counter goes up by 2. • For a duplex job of a three-page original, the total counter goes up by 3. The duplex counter counts pages that have images on both sides.
  • Page 156 6. Troubleshooting Simplex Sheet Duplex Sheets Paper Originals Total counter used used Saved If combine mode is used, the total and duplex counters work in the same way as explained previously. The following table shows paper savings and how the counters increase for some simple examples of duplex/combine jobs.
  • Page 157 Paper Save Simplex Sheet Duplex Sheets Paper Originals Total counter used used Saved...
  • Page 158 MEMO...
  • Page 159 Model RN-MF2 Machine Codes: M118/M119 Appendices February, 2012...
  • Page 161 TABLE OF CONTENTS 1. Appendix: Specifications General Specifications............................3 General Specifications...........................3 Printer................................5 Copier................................6 Scanner................................7 Fax...................................8 Supported Paper Sizes............................11 2. Appendix: SP Mode Table Service Menu..............................13 3. Appendix: Troubleshooting Guide Service Call Conditions...........................15 Error Messages..............................16 Overview..............................16 Error Messages List............................16 Fax Error Code.............................24...

  • Page 163: General Specifications

    1. Appendix: Specifications General Specifications General Specifications Configuration Desktop 250 sheets (80g/m Main tray 100 postcards 50 sheets (80g/m By-pass tray 8 envelopes Paper capacity 20 postcards Optional paper feed Plain paper: 250 sheets (80g/m unit Output tray Face down: 125 sheets A4, A5, Letter, Legal, B5, HLT, A6, Executive, Postcard Custom size:...
  • Page 164 1. Appendix: Specifications Main tray 52-162 g/m (14-43 lb) By-pass tray 52-162 g/m (14-43 lb) 60-105 g/m (16-28 lb) Paper weight A setting for outside of normal specifications Optional paper feed paper (60 g/m - 105 g/m ) is provided. unit With this setting, it may be possible to print properly on outside of normal specifications...
  • Page 165 General Specifications NA/TW: Less than 850 W (energy star compliant) Maximum EU/AP/CN: Less than 895 W (energy star compliant) Power consumption Ready mode 120W 70 W (energy saver mode1) Power save mode 10 W (energy saver mode2) 120 V, 60Hz ± 3Hz Power 110 V, 60Hz ±...
  • Page 166 1. Appendix: Specifications Duplex print Supported (M119 only) PC interface USB 2.0, 10BASE-T/100BASE-TX Network Protocol TCP/IP, IPP Memory Standard 128MB PCL: Windows XP/Vista/7 and Windows Server 2003/2003 R2/2008/2008 R2 Operation System PS3: Windows XP/Vista/7 and Windows Server 2003/2003 R2/2008/2008 R2, and Mac OS X 10.3 or later Copier 1st copy speed Less than 12 sec.
  • Page 167 General Specifications Copy mode Text/ Photo/ Mixed Memory copy Duplex copy Yes (M119 only) ID card copy Interrupt copy Combine copy 2 in 1, 4 in 1 (ADF/ARDF only for A4/ LT) APS/ AMS No/No Auto Tray Switch Directional Magnification Directional Size Magnification Photo Mode Auto Start...
  • Page 168 1. Appendix: Specifications ADF/ARDF Black&White: less than 5 sec. / Gray Scale: less than 5 sec. / Scan modes/ speed Color: less than 10 sec (A4, 300dpi, USB2.0) Platen Black&White: less than 5 sec. / Gray Scale: less than 5 sec. / Color: less than 10 sec Platen Width max: Up to 216mm, Length max: Up to 297mm...
  • Page 169 General Specifications ADF/ARDF Width 139.7 to 215.9mm (5.5" to 8.5") ADF/ARDF Length 139.7 to 355.6mm (5.5" to 14") Document size Flatbed Width 216mm Flatbed Length 297mm Scanning width Max. 210 mm (8.3") Printing width Max. 208 mm (8.2") Gray scale 256 levels Polling type None...
  • Page 170 1. Appendix: Specifications Internet Fax transmission and reception Interface Ethernet (10BASE-T, 100BASE-TX) Transmission: SMTP, TCP/IP Communication protocols Reception: POP3, TCP/IP Transmission function E-mail Single/Multi-part, MIME Conversion E-mail format Attached file forms (transmission): TIFF-S (MH encoding) Attached file forms (reception): TIFF-S/TIFF-F (MH/MR/MMR encoding) Authentication method SMTP-AUTH, POP before SMTP, A-POP Original size...

  • Page 171: Supported Paper Sizes

    Supported Paper Sizes Supported Paper Sizes Supported, with size molded into tray. Need to select paper size by operation panel/driver. Supported but size is not molded into tray. Need to select paper size by operation panel/driver. Need to input paper size by operation panel and driver. Not supported.
  • Page 172 1. Appendix: Specifications Input Tray SEF/ Auto Type Size Standard Option Bypass Duplex Tray Tray Executive "x10 " 8" x 13" Foolscap " x 13" Folio " x 13" 16 Kai 195 x 267 Env. #10 " x 9 " Env.

  • Page 173: Service Menu

    2. Appendix: SP Mode Table Service Menu See "Main Chapters" for "Service Program Mode".
  • Page 174 2. Appendix: SP Mode Table...
  • Page 175 3. Appendix: Troubleshooting Guide Service Call Conditions See “Main Chapters” for "Service Call Conditions".

  • Page 176: Error Messages

    3. Appendix: Troubleshooting Guide Error Messages Overview Error codes will be displayed on the LCD panel if the machine has a problem. These can be viewed by a customer. Error Messages List Message Causes Solutions • The paper tray was empty. Load paper in the paper tray.
  • Page 177 Error Messages Message Causes Solutions • Specify the tray containing the A4, Letter, or Legal size paper in the 2-sided copy could not be [Select Paper] setting. See User Available: 2 Sided performed because the tray does Guide. Copy A4/LG/LT not contain the valid size paper, •...
  • Page 178 3. Appendix: Troubleshooting Guide Message Causes Solutions Check Paper Type The paper type set for the document differs from the type of Press [FormFeed] to begin printing, or the paper in the indicated press [JobReset] to cancel the job. tray. Connection Failed •...
  • Page 179 Error Messages Message Causes Solutions The Scan to USB function failed Failed to Access because the machine could not Use a USB flash disk that is not password- File access the USB flash disk or write-protected. Press Clear key properly. Failed to Create The Scan to USB function failed File...
  • Page 180 3. Appendix: Troubleshooting Guide Message Causes Solutions Memory Overflow • Select [600 × 600 dpi] in [Resolution] under [Printer Features] to reduce the size of data. See User • The data is too large or Guide. complex to print. • If using the PCL6 printer driver, set •...
  • Page 181 Error Messages Message Causes Solutions Misfeed: Dup. Unit Paper has been jammed in the Remove the jammed paper. See the user’s duplex unit. guide. Remove Paper Misfeed: Stnd. Tray Paper has been jammed in the Remove the jammed paper. See the user’s paper exit area.
  • Page 182 3. Appendix: Troubleshooting Guide Message Causes Solutions Replacement Replace the fusing unit. The fusing unit is no longer usable, Required: Fusing and must be replaced. p.13 "Service Menu" Unit Replacement Replace the paper feed roller. The paper feed roller is no longer Required: Paper usable, and must be replaced.
  • Page 183 Error Messages Message Causes Solutions Set Correct Paper While the message is displayed, press the [OK] key. A menu for changing the paper size of the current tray appears. Load A4/Letter/ Legal size paper in the The tray set for [Select Paper Tray] tray, and then select the corresponding under [Fax Features] does not paper size using [...

  • Page 184: Fax Error Code

    3. Appendix: Troubleshooting Guide Message Causes Solutions The Scan to USB function failed Unsupported because a USB device other than Use a USB flash disk that is compatible Device a USB flash disk or a USB flash with the Scan to USB function. disk with an unsupported file Please Remove system was used.
  • Page 185 Error Messages Digit 5 (far left) TX or RX 1xxxxx TX (Fax) 2xxxxx RX (Fax) 3xxxxx TX (Internet Fax) 4xxxxx RX (Internet Fax) Fax Error Code Structure Digit 4 Coding (MH/MR/MMR/JBIG) x1xxxx x2xxxx x3xxxx x4xxxx JBIG Digit 3 MODEM mode xx1xxx V27ter nonECM xx2xxx...
  • Page 186 3. Appendix: Troubleshooting Guide Digit 2 MODEM speed xxx2xx 4800 xxx3xx 7200 xxx4xx 9600 xxx5xx 12000 xxx6xx 14400 xxx7xx 16800 xxx8xx 19200 xxx9xx 21600 xxxaxx 24000 xxxbxx 26400 xxxcxx 28800 xxxdxx 31200 xxxexx 33600...
  • Page 187 Error Messages Fax Error Code Table Error Code Error Type Error Description Normal (No Error) xxxx01 STOP Xxxx1f H/W Error Not logged in activity RX T1 Time Out report General 1xxx11 Scanner Error during TX 2xxx14 Memory Full during RX Authorized Reception = Enable, xxxx06 Since received TSI was not match, reception...
  • Page 188 3. Appendix: Troubleshooting Guide Error Code Error Type Error Description xxxx40 Retry Out xxxx41 Too many FTT xxxx42 Too many CRP xxxx43 T2 Time Out xxxx44 DCN received Comm. Error 1. Phase-B Error xxxx45 Command Rec Error xxxx46 Resp Rec Error xxxx47 Invalid Command/Response RX xxxx48...
  • Page 189 Error Messages Error Code Error Type Error Description Comm. Error xxxx70 Time Out 4. Phase-E Error xxxx80 modem hang-up xxxx81 V34 abort received Comm. Error xxxx82 V34 t1 timeout, control channel error 5. Other general Comm Error xxxx83 V34 t1 timeout, primary channel error xxxx84 data not sent until guard timer expire Internet Fax Error Code Table...
  • Page 190 3. Appendix: Troubleshooting Guide Error Code Description Solution Codec error (E-mail Confirm that the network settings such as IP transmission failed) address, DNS, and SMTP settings have been 3xxx31 configured properly (make sure that no double- byte character is used). TIFF Edit Error (E-mail Confirm that the network settings such as IP transmission failed)
  • Page 191 Error Messages Error Code Description Solution Mail part body acquisition There was an error in the received TIFF file error (E-mail reception (which resulted from a condition not indicated 4xxx26 failed) by the error codes4xxx43 to 4xxx45). Ask the sender to check the TIFF file. Mail delete error (E-mail Ask the sender to check the e-mail settings.
  • Page 192 MEMO...

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