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222
SAN32M-1 Installation and Service Manual
•
At the Product View, a grey square at the alert panel and as the
background to the icon representing the switch reporting the
problem.
•
At the Hardware View, a grey square at the alert panel, a No Link
status and reason at the Status table, and no FRUs visible for the
switch.
•
At the web browser PC, A Page cannot be found, Unable to
locate the server, HTTP 404 - file not found, or other similar
message.
•
Event codes recorded only in nonvolatile random-access memory
(NV-RAM) on the switch's CTP card.
•
Event codes recorded at the Event Log or EFCM Basic event log.
When the logical connection between the switch and EFC Server is
initiated, it may take up to five minutes for the link to activate at the
Product View, and a green circle to appear at the alert panel and the
background to the icon representing the switch. This delay is normal.
Prior to servicing a switch or EFC Server, determine the Ethernet
LAN configuration. Installation of switches and the EFC Server on
a public customer intranet can complicate problem determination
and fault isolation.
1
Was an event code 430, 431, 432, or 440 observed at the Event Log
(EFC Server) or at the EFCM Basic event log?
YES
NO
↓
Go to
step
6.
2
A transmission control protocol (TCP) reset command from the EFC
Server caused the Ethernet connection to terminate. The connection
recovers if the EFC Server is powered on and the EFC Management
Services (EMS) application is running.
Verify the EFC Server is powered on and the EMS application is
running. The application runs in the background as a Windows 2000
service and starts automatically when the EFC Server is powered on.
Click EFC Management Services at the Windows 2000 task bar. The
EFC Management Services window displays.
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