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3
Did the EFC Server lock up or crash and:
•
Display an application warning or error message, or
•
Not display an application warning or error message, or
•
Display a Dr. Watson for Windows 2000 dialog box?
NO
YES
↓
An EFC Server application problem is indicated. Event codes
are not recorded. Go to
problem determination
4
Did the EFC Server crash and display a blue screen with the system
dump file in hexadecimal format (blue screen of death)?
NO
YES
↓
An EFC Server application problem is indicated. Event codes
are not recorded. Go to
problem determination
5
Is the EFC Manager application active?
NO
YES
↓
Go to
step
7.
6
Reboot the EFC Server or customer-supplied server PC. If the
customer-supplied server does not use the Windows 2000 operating
system, refer to the supporting documentation to reboot the server.
a. At the Windows 2000 desktop, click Start at the left side of the
task bar (bottom of the desktop), then select Shut Down. The
Shut Down Windows dialog box displays
MAP 0300: console application
on page 212.
MAP 0300: console application
on page 212.
(Figure
109).
Chapter 3: Diagnostics
185
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