Tracking Calls By Account Code - Avaya Communication Manager Administrator's Manual

Collecting Billing Information

Tracking Calls by Account Code

You can have your users to enter account codes before they make calls. By doing this, you can
have a record of how much time was spent on the telephone doing business with or for a
particular client.
Instructions
In this example, we are going to set up the system to allow the user at extension 5004 to enter a
5-digit account code before making a call.
1. Type change system-parameters cdr. Press Enter.
The CDR System Parameters
Figure 240: CDR System Parameters screen
change system-parameters cdr
Node Number (Local PBX ID):
Primary Output Format: printer
Secondary Output Format:
Modified Circuit ID Display? n
Suppress CDR for Ineffective Call Attempts? y
Disconnect Information in Place of FRL? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Record Called Vector Directory Number Instead of Group or Member? n
Record Agent ID on Incoming? n
Inc Trk Call Splitting? n
Record Non-Call-Assoc TSC? n
Record Call-Assoc TSC? n
Privacy - Digits to Hide: 0
2. In the CDR Account Code Length field, type 5.
3. Press Enter to save your changes.
4. Assign an account button on the Station screen for extension 5004. See
Buttons on page 127 for more information.
632 Administrator Guide for Avaya Communication Manager
Use ISDN Layouts? n
Use Enhanced Formats? n
Record Outgoing Calls Only? y
screen appears.
CDR SYSTEM PARAMETERS
Primary Output Endpoint: CDR1
Condition Code 'T' for Redirected Calls? n
Calls to Hunt Group - Record: member-ext
Record Agent ID on Outgoing? n
Digits to Record for Outgoing Calls: dialed
CDR Account Code Length: 4
Page 1 of
CDR Date Format: month/day
EIA Device Bit Rate: 9600
Remove # From Called Number?n
Intra-switch CDR? n
CDR Call Splitting? y
Attendant Call Recording? y
Interworking Feat-flag? n
Adding Feature
x