Avaya Communication Manager Administrator's Manual page 1037

Copy ASAI UUI During Conference/Transfer
Displays when, on the System-Parameters Customer-Options screen, either the ASAI
Interface or ASAI Proprietary Adjunct Links field is y.
Valid entries
y/n
Note:
When this field is set to y, the system actually copies all UUI information, not just
Note:
ASAI UUI. Copying only occurs during a human-initiated conference or transfer.
Communication Manager does not copy the UUI if the conference or transfer is
initiated by ASAI.
MIA Across Splits or Skills
Valid entries
y/n
Service Level Supervisor Call Selection Override
This field determines whether Avaya Communication Manager changes agents' call handling
preferences when a skill using Service Level Supervisor exceeds its Level 1 threshold.
For information on Business Advocate, please contact your Avaya Account Executive or see the
Avaya Business Advocate User Guide, 07-300336.
Valid entries
y
n
Usage
Enter y to copy user-to-user (UUI) information during a conference or
transfer calls.
Usage
Enter y to remove an agent from the MIA queue for all the splits/skills/hunt
groups that he or she is available in when the agent answers a call from
any of his or her splits/skills/hunt groups.
Usage
Enter y if you want to override the normal call handling preferences of a
skill's assigned agents in this situation.
Enter n if you do not want to override agents' normal call handling
preferences when the skill exceeds its Level 1 threshold. Service Level
Supervisor requires Expert Agent Selection and Business Advocate.
Feature-Related System Parameters
Issue 2.1 May 2006 1037