Avaya Communication Manager Administrator's Manual page 965

Aux Work Access Code
Enter the code the agent must dial when the agent will be performing non-ACD activities.
Login Access Code
Enter the code the agent must dial to gain access to the ACD functions. This is a system-wide
code for all ACD agents.
Logout Access Code
Enter the logout code the agent must enter to exit ACD. This is a system-wide logout code for
all ACD agents.
Manual-In Access Code
Enter the code the agent must dial to receive a single, new ACD call upon the completion of an
ACD call.
Note:
The following two fields appear only if Service Observing (Remote/By FAC) on
Note:
the System Parameters Customer-Options screen is y.
Remove Agent Skill Access Code
This field appears only if Service Observing (Remote/By FAC) on the System Parameters
Customer-Options screen is y. Enter the digits an agent must dial to be able to remove a skill
from their current skill set.
Remote Logout of Agent Access Code
This field appears only if Service Observing (Remote/By FAC), Vectoring (Basic), and
Vectoring (Prompting) on the System-Parameters Customer-Options screen are set to y.
Enter the digits you need to dial to remotely logout an idle ACD or EAS agent.
Service Observing Listen Only Access Code
Enter the code that must be dialed to allow a station with Service Observing permission (COR)
to listen to other agent ACD calls without being heard on the ACD call.
Service Observing Listen/Talk Access Code
Enter the code that must be dialed to allow a station with Service Observing permission (COR)
to both listen and be heard on an ACD call.
Feature Access Code
Issue 2.1 May 2006 965