Avaya Communication Manager Administrator's Manual page 1039

BCMS/VuStats Measurement Interval
You can enter half-hour or hour for polling and reporting measurement data if the BCMS
(Basic) and/or the VuStats on the System-Parameters Customer-Options screen is y.
Valid entries
half-hour
hour
BCMS/VuStats LoginIDs
This feature can be used when EAS is not optioned, or in addition to EAS login IDs. When this
field is y, both BCMS and CMS use the same login ID for an agent.
Valid entries
y/n
BCMS/VuStats Abandon Call Timer (seconds)
Valid entries
1 to 10 or blank
Clear VuStats Shift Data
Valid entries
on-login
at-midnight
Usage
There are a maximum of 25 time slots available for measurement
intervals. If hour is specified, an entire day of traffic information will be
available for history reports; otherwise, only half a day will be available.
This does not affect daily summaries as they always reflect traffic
information for the entire day. The interval can be changed at any time,
but will not go into effect until the current interval completes.
Usage
Enter y to administer valid agent login IDs to monitor call activity by agent.
Usage
Specify the number of seconds before calls are considered abandoned.
Calls with talk time that is less than this number (and that are not held) are
tracked by BCMS and displayed by VuStats as ABAND calls.
Usage
Enter on-login to clear shift data for an agent when the agent logs in.
Enter at-midnight to clear shift data for all agents at midnight.
Feature-Related System Parameters
Issue 2.1 May 2006 1039