Reason Codes - Avaya Communication Manager Administrator's Manual

Screen Reference
Field descriptions for page 14
Figure 377: Feature-Related System Parameters screen
change system-parameters features

REASON CODES

REDIRECTION ON IP CONNECTIVITY FAILURE
MAXIMUM AGENT OCCUPANCY PARAMETERS
FORCED AGENT LOGOUT PARAMETERS
Maxiumum Time Agent in ACW before Logout (sec.):
REASON CODES
Aux Work Reason Code Type
Valid entries
none
requested
forced
1042 Administrator Guide for Avaya Communication Manager
FEATURE-RELATED SYSTEM PARAMETERS
Two-Digit Aux Work Reason Codes?:
Switch Hook Query Response Timeout:
Auto-answer IP Failure AUX Reason Code:
Maximum Agent Occupancy Percentage:
Maximum Agent Occupancy AUX Reason Code:
ACW Forced Logout Reason Code:
Usage
Enter none if you do not want an agent to enter a Reason Code when
entering AUX work.
Enter requested if you want an agent to enter a Reason Code when
entering AUX mode but do not want to force the agent to do so. To enter
requested the Reason Codes and EAS on the System-Parameters
Customer-Options screen must be y.
Enter forced to force an agent to enter a Reason Code when entering
AUX mode. To enter forced, the Reason Codes and EAS on the
System-Parameters Customer-Options screen must be y.
Aux Work Reason Code Type:
Logoff Reason Code Type:
page 14 of x