Avaya Communication Manager Administrator's Manual page 1032

Screen Reference
VECTORING
Available Agent Adjustments for BSR
Controls the use of BSR available agent adjustments. The Vectoring (Best Service Routing)
field must be y on the System-Parameters Customer-Options screen.
Valid entries
y/n
BSR Tie Strategy
This field appears only when Vectoring (Best Service Routing) on the
Customer-Options
Valid entries
1st-found
alternate
Converse First Data Delay/Second Data Delay
The First Data Delay prevents data from being outpulsed (as a result of a converse vector step)
from the system to CONVERSANT before CONVERSANT is ready. The delay commences
when the CONVERSANT port answers the call. The Second Data Delay is used when two
groups of digits are being outpulsed (as a result of a converse vector step) from the system to
CONVERSANT. The Second Data Delay prevents the second set from being outpulsed before
CONVERSANT is ready. The delay commences when the first group of digits has been
outpulsed. Only appears if Vectoring (Basic) on the System-Parameters Customer-Options
screen is y.
Valid entries
0 to 9
1032 Administrator Guide for Avaya Communication Manager
Usage
Enter y to allow adjustments to available agents.
screen is y.
Usage
BSR uses the first selection for routing. This is the default.
Allows alternating the BSR selection algorithm when a tie in EWT or
available agent criteria occurs. Every other time a tie occurs for calls from
the same active VDN, the selection from the consider step with the tie is
used instead of the first selected split/skill or location to send the call. This
helps balance the routing over the considered local splits/skills and
remote locations when cost of routing remotely is not a concern.
Usage
Number of seconds for the delay.
System-Parameters