Avaya Communication Manager Administrator's Manual page 1030

Screen Reference
Field descriptions for page 11
Figure 374: Feature-Related System Parameters screen
change system-parameters features
CALL CENTER SYSTEM PARAMETERS
EAS
Message Waiting Lamp Indicates Status For: station
VECTORING
Reverse Star/Pound Digit For Collect Step? n
SERVICE OBSERVING
Service Observing Allowed with Exclusion? n
CALL CENTER SYSTEM PARAMETERS
EAS
Direct Agent Announcement Delay
Only appears if Expert Agent Selection (EAS) or ASAI Link Core Capabilities on the
System-Parameters Customer-Options screen is y.
Valid entries
0 to 99 or blank
1030 Administrator Guide for Avaya Communication Manager
FEATURE-RELATED SYSTEM PARAMETERS
Expert Agent Selection (EAS) Enabled? n
Minimum Agent-LoginID Password Length:
Direct Agent Announcement Extension: ________
Converse First Data Delay: 0
Converse Signaling Tone (msec): 100
Prompting Timeout (secs): 10
Interflow-qpos EWT Threshold: 2
Available Agent Adjustments for BSR? n
Service Observing: Warning Tone? n
Usage
Enter the number of seconds the caller will hear ringback before the
Direct Agent Announcement is heard by the calling party.
BSR Tie Strategy? 1st_found
page 11 of x
Delay: ___
Second Data Delay: 2
Pause (msec): 70_
or Conference Tone? n