Avaya Communication Manager Administrator's Manual page 1044

Screen Reference
Auto-answer IP Failure AUX Reason Code
.
Valid entries
0 to 99
MAXIMUM AGENT OCCUPANCY PARAMETERS
The Maximum Agent Occupancy (MAO) threshold is a system-administered value that is
applied across all administered agents and is based on the total percentage of agent time in call
service. MAO data is derived from the same calculations that are used to derive Least Occupied
Agent (LOA).
When an agent who exceeds the specified MAO threshold attempts to become available, he or
she is automatically placed in AUX mode for the reason code administered for this purpose.
When the occupancy for such pending agents drops below the MAO, they are released from
AUX mode and made available. To use MAO, Expert Agent Selection (EAS) must be enabled.
For more information on MAO, see Avaya Call Center Release Call Vectoring and Expert Agent
Selection (EAS) Guide, 07-300477.
Maximum Agent Occupancy Percentage
.
Valid entries
0 to 100
Maximum Agent Occupancy AUX Reason Code
.
Valid entries
0 to 99
1044 Administrator Guide for Avaya Communication Manager
Usage
Enter the reason code assigned for auto-answer IP failure, as the reason
the agent was put into Aux Work.
Usage
Enter the percentage for MAO. Default is 100.
Usage
Enter a reason code value. Default is 9. A different reason code can be
used for this purpose, but Avaya recommends that you do not use reason
code 0.