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Programming the MERLIN LEGEND System for CMS
Setting Up Agent Telephones
The next step in programming the MERLIN LEGEND system for CMS is to
prepare each CMS agent's telephone. CMS requires certain operating condi-
tions and button assignments on agent telephones, as described in this sec-
tion. To program additional telephone features not required by CMS, see
MERLIN LEGEND Communications System Programming.
NOTE:
Unless otherwise stated, the instructions for programming buttons and
features on agent telephones are given for programming the telephone
directly, not centrally.
Remove Non-CMS Lines from
Agent Telephones (Key Only—Optional)
A MERLIN LEGEND system operating in key mode automatically assigns up
to 32 lines onto telephone line buttons, depending on the number of line but-
tons on the telephone. You already removed CMS lines from all phones in the
system. You must now remove any non-CMS lines that remain on CMS agent
telephones. If there are no non-CMS lines in the system, skip this section.
NOTE:
If lines are to remain on a telephone as personal lines, set them to No Ring,
as described in the next section.
The following procedure uses system programming to remove lines from one
phone first and then to copy the assignments on that phone to all other agent
phones. To identify non-CMS lines, refer to MERLIN LEGEND Form 2c, Sys-
tem Numbering—Trunk Jacks. For personal line assignments, refer to Form
4a, Analog Multiline Telephone and Form 4b, Digital/ISDN (MLX) Telephone.
Setting Up Agent Telephones
1-20
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