Assigning Splits - AT&T Call Management System Installation And Programming Manual

Building a Shift Configuration
.
Bon Voyage Travel
— A g e n t —
Pos
Split
Configuration #1 -
F Splits
F
1 2 Groups
Figure 6-2. Shift Configuration Screen

Assigning Splits

The next step is to assign IDs and agents to each split in the shift. Refer to
the Agent Splits Planning Form for these assignments.
NOTE:
If the Agent Splits Planning Form includes an All-Ring spilt, assign the ghost
agent indicated on the form as the only agent in that split. Follow the steps
below to assign a ghost agent in the same way as a real agent.
6-4 Assigning Splits
AGENT SPLITS
— A g e n t —
ID Split
Line F Call
3 F l o w
ADMIN CMS R3.0 8:00p 03/04
Group Lines Delay
Pos ID
—Splits— Intra
Gp Main Sec Flow
F Clear
5 Agents
LINE GROUP OPTIONS
Num Answer Force Auto
Delay ACW
CALL FLOW
Flow
Spl Thresh Ring
F10 - Help
F Config F Admin
7 List 8
All
Menu