Other Messages - AT&T Call Management System Installation And Programming Manual

Troubleshooting

Other Messages

Printer Not Ready.
Function Key.)
Status Indicator:
Effect on Call Management: If you use the [PrtSc] key when this message
is displayed, CMS may stop managing calls.
Effect on Data Collection: If CMS stops managing calls, all data collection
stops, but resumes when the problem is corrected. Data are saved for the
portion of the hour that CMS was managing calls.
Possible Cause
Printer is not in "on-line" or
"ready" status.
The printer is not receiving
power.
The printer has no paper,
or the paper is jammed.
A cable connection
between the printer and
the PC is loose.
Other Messages
9-16
(When Printer Ready, Select a Labeled
Don'tPrtSc
Put printer in "on-line" or "ready" status.
Make sure the printer is plugged in and turned
on, and the Ready light is on.
1. Make sure the printer has paper and the
paper isn't jammed.
2. Make sure the paper is aligned properly.
3. Press the Form Feed button on the
printer to make sure the paper feeds
properly.
Make sure the connections are secure at both
ends of the cable running between the printer
and the PC.
Corrective Action