Ricoh SP 8400DN Field Service Manual page 1332

6.Troubleshooting
SC No. Type
SC875- D Delete all error (HDD erasure) (hddchack –i error)
01
SC875- D Delete all error (HDD erasure) (Data deletion failure)
02
An error was detected before HDD/data erasure starts. (Failed to erase data/failed to
logically format HDD)
•
•
Turn the main power off/on.
SC No. Type
SC876- D Log Data Error
00
An error was detected in the handling of the log data at power on or during machine
operation.
•
•
•
•
Try the SC876-01 to -99 solutions listed below. If it is not solved, do the following steps
(for when only an HDD is replaced):
1.
2.
3.
4.
5.
6.
7.
8.
9.
SC No. Type
SC876- D Log Data Error 1
01
An error was detected in the handling of the log data at power on or during machine
operation.
Damaged log data file
Initialize the HDD (SP5-832-004).
594
Error Name/Error Condition/Major Cause/Solution
HDD logical formatting failed.
The modules failed to erase data.
Error Name/Error Condition/Major Cause/Solution
Damaged log data file.
Log encryption is enabled but encryption module is not installed.
Inconsistency of encryption key between NV-RAM and HDD.
Software bug.
Disconnect the HDD and turn on the main power.
Execute SP5-801-019.
Turn off the main power.
Connect the HDD and turn on the main power.
Execute SP5-832-004.
Turn off the main power.
The following step is to configure the logging/encryption setting again.
Turn on the main power.
Set SP9-730-002 through -004 to 1.
Cycle the main power off and on.
Error Name/Error Condition/Major Cause/Solution